We can now wash clothes without water backing up onto the basement floor from our floor drains.

Great service man.

Tech was prompt, polite, and thorough.

He was very good and detail, kind and professional.

Bryan from Johnco was very puncturable. On top of that, he was very attentive to detail in making the repairs. Bryan should get 10 stars for his work.

Knowledgeable and quick response.

EMERGENCY SITUATION AND WAS TREATED RUDELY, LIED TO AND IGNORED. I HAVE 3 CHILDREN IN HOME WE HAD NO WORKING TOILETS WITH MAJOR SEWAGE BACK UP. REPORTED AND.WAS TOLD I HAD TO "SETTLE FOR WHAT COULD BE SET UP FOR SERVICING YOUR ISSUE TOMMORROW". YOUR CONTRACT WITH OWNERS SAYS OTHERWISE AND OUR PROBLEM MET THE CRITERIA WAS TOLD THAT IT WASNT YOUR RESPONSIBILITY TO CALL AROUND TO FIND ONE, ONLY TO ELECTRONICALY SEND "JOB OUT" AND SEE IF ANYONE RESPONDED" TALKED DOWN TO AND WAS TOLD WAS JUST BEING "IMPATIENT"YOU PEOPLE ARE THE WORST

Communication was excellent. Service was fast and very well done. Outstanding assistance and work by all.

Tech said leaking pipe not covered?

The company that came used a high pressure water machine.I was told I have roots in the pipe.They were not able to remove them.I think a non pressure roto-rooter may have better luck removing some or all the roots.Will see if the cleaning that was done helped next time I do laundry,for backup.