Against my protests, the technician from Superior Facility Services LLC insisted on coming to look at my water heater the evening before the scheduled appointment knowingly in bad weather i.e. there were tornadoes, thunderstorms, and flash flooding happening. Then the technician looked at my leaking hot water heater and said that it was not leaking that much and could have it repaired the next day. He just had to see what the insurance company would cover. I told him that I had a $1,000 limit with the insurance company but that should cover any repairs or replacements. I had already priced water heaters and the installation should not be that much. The technician said I would be out of $700-$900 over the $1,000. Sure enough, he quoted a cost of replacing my water heater as $2200+!!! Clearly this is price gouging! This company should be banned. I did research and the national average to replace a water heater was $1,400. I complained to you all and was told that the technician's estimate would be reviewed and I would get a call from the insurance company. Have not heard any more. I do not appreciate being taken advantage of. I pay for my warranties in good faith and in return expect to receive fair and competitive pricing. Superior Facilities Service LLC are shysters. I am disabled and on a fixed income and this is what you all send to me!!!

They fixed the symptom but not the problem. It’s been a week and I haven’t heard anything about them coming back to fix it!

I want to thank the 2 girls that made it possible for a plummer to come out the same day I called. I needed my drain snaked and they went above and beyond to get it done that day. I was bring a new baby home and did not want the smell or it to get worse by waiting the next day. Thank you all for helping out my family.

The first company that came to the house was not good. Kept going to the bathroom and saying the main clean out was there. Then he told you there were other plumbing problems... His job was to clean out the main drain but instead said he knew better, and the bathroom was the main drain. He then walked out. After numerous phone calls to you, we finally had a company arrive days later, that was professional, cleaned the drain out, cleaned up after, and left. I would never recommend Second Generation Plumbing to anyone and they will never come back to my house.

Was available for after hour call-in for appointment setting.

After hearing that our plumbing problem was so bad that it would cost $21,000 to fix it, HomeServe sent Air Assurance, and the man had it fixed in 45 minutes. He was honest and knowledgeable. I am so glad that I signed up for this service.

The contractor did an excellent job. They arrived on time, and spotted an additionalproblem right away. It was addressed promptly. They explained what the problem was and what was needed to resolved it. The repair was done and no mess was left behind. They were very professional. Ten plus service. Thank you.

My experience was excellent! I called HomeServe to report my problem the person I spoke was very helpful. It was early evening when I called and they said they would reach out to the contractor and that they would be calling me. The contractor called quickly and an appointment was scheduled.The contractor arrived promptly and he was very professional, he advised me what it would cost and when I agreed he started on the repairs/placement right away.This is the first time I have had to use HomeServe and I was not disappointed! Very happy I chose them.

The tech was there the day after I called HomeServe. He did a great job, he quickly fixed the problem. We are very grateful and happy. Thank you, HomeServe

Attempted calls on Saturday afternoon were not answered. Had to call back Sunday. Then service was good. Why is there no option to schedule service online?