Excellent service. The gentleman who came out was so polite and explained everything to me. I recommend this program to everyone.

main water valve leaking. Guys showed up in the time they said, went right to work and installed a new valve. They were very professional and friendly. Cleaned up their work area and told me if any problems with what they did call right away. would use again.

Called to set up appointment for exterior water leak on Wednesday, August 6th. Appointment was scheduled for Tuesday, August 12th. Mcatee Technician arrived at approximately a little after 12:00 noon. Technician stated, “ticket was for sewer leak”. I informed him, there no issues with sewer. He open access to sewer line , not sure of outcome. Afterwards, I asked about water leak, he called his supervisor, not sure of conversation. At this point , I inquired again about water leak, Technician was sure he could determine origin of leak, because he didn’t equipment to test, but wasn’t sure if leak was interior or exterior. Mcatee office called while Technician was still on my property and ask if I would submit a favorable review. I did also ask for a summary of Technician’s report, but yet to receive one. Called back to Service Line Warranties to request another appointment for initial problem, exterior water leak which wasn’t resolved. Appointment scheduled for Wednesday, August 13th with Hers & His Plumbing. Technician arrived as scheduled at approximately 12:25 pm and exterior water leak was repaired around 4:30 pm. Once again, asked for copy of work order from repaired exterior water leak. No report has been received. I’m requesting work order summary be sent to me for my records. Please assist in the matter promptly. Thank you

Fast efficient service!

"I was extremely happy with the work completed by the contractors. They were outstanding—professional, efficient, and dedicated. They worked hard until the job was done, and the results exceeded my expectations. Highly recommend!"

You responded quickly to set up service and came within hours. The service person was friendly and very helpful. He cleared the problem and explained how to avoid it in the future when the City turns off the water. I appreciated it all.

I was notified promptly of who and when the technician would be out to evaluate the issue and he was able to secure the warranty approval immediately. Unfortunately, the double check valve is having to be replaced, too which is not covered, and that is going to cost me almost $1700. Grrrrrrr! He's here now to do that job. Otherwise, we are very happy with your service.

Thank you so much for your quick response and sending a great plumber to fix the leak. So happy I purchased the Service Line Warranty!

Once I called in with my issue they promptly had someone to my home….great response time and very nice vendor who came. They said Mark was going to call me….he never did. I called the next day and someone took my information and no one got back to me. I called again the following day and spoke with an agent in Repair Management. He was not helpful at all and refused to transfer me to a supervisor as I wanted to explain my extenuating circumstance and also wanted to know why I was not made aware that they closed my claim. Very frustrating I needed

You sold deceptive insurance that only covers the exterior pipe and not the pipe under the house.