I received prompt service to clear my water line.

The problem occurred on Saturday and was not fixed until Monday evening. We had to contact customer service 4 times during this process. The only customer service agent who was helpful was Juanita, who I was lucky to speak with on my fourth try. She was excellent. She contacted a plumber within 15 minutes of our phone call and he arrived within 30 minutes. He was knowledgeable and efficient and was quickly able to remedy the problem. After clearing the line, he noticed a hole in the pipe. No one has contacted us regarding plans for next steps needed to repair the hole. I would appreciate some direction regarding how to proceed.

We called HomeServe at 8:00am and by 10:00 we had a plumber at the house diagnosing our water main leak. He corrected the problem, which included digging out some concrete below the driveway, in an hour. He cleaned all the mud up so by 11:00, we had our leak fixed. We are very pleased with the work the plumber did.

I'm very pleased with Service Line, you contacted Moon Valley they called me , set a time they come , sent an email of picture of who would be coming. Very safe . He came got the job done. I was very happy. Thank you

This company has been so wonderful. The service representatives answering the phones have always been professional and helpful. The technician have all been knowledgeable and informative. This service line warranty is the best decision I've made since purchasing my home. It is well worth the value.

Excellent. Very satisfied.

Scott was very helpful and knowledgeable in removing the blockage in my drain. Scott also provided some much needed information to help me in the future.

The whole process of reporting my leak to having it repaired was very easy. The repairman was very professional and briefed me on the repair and made the repairs very quickly. I am very happy with Service Line.

Amazingly easy! We had a sewer back up in the basement and were panicked, as well as worried about how much this was going to be! I called and they scheduled someone to come out for us. We knew who was coming and exactly when he would arrive. While he was working we were checked on to make sure everything was going ok. He was able to fix the problem and it was all coved by the insurance. Such a peace of mind and great service! We recommend everyone have this warranty!

We were happy they came on Sunday because we didn’t want to wait any longer to use the sewer.