Response was quick. Due to holiday weekend and contractor on another job, we were displaced for 10 days though.

Quick response with a company that was easy to deal with.

The service man was friendly and courteous and did a good job.

He was awesome

I didn’t get their names but they were pleasant, confident and knowledgeable,They did a great job.

Good

Had an emergency with a backed up sewer line on a holiday weekend. The first plumbing outfit that was scheduled to come out never showed up. I made several calls to the company and no one answered the phone. Called the help desk again and was put on hold for 45 minutes. That person never did get back to me. While I was on hold my daughter, who was visiting me from Washington state, called the help line and talked to another person who was very helpful and got ahold of Moon Valley plumbing. They sent a person out to help and got the problem taken care of within one hour. The person at your help center that I had called never did come back to explain to me why they were taking so long and I finally hung up after being on hold, with no explanation, for more than 45 minutes. Your help center people need to be told to come back online and let the customer know what is going on, and not letting them be put on hold in excess of 45 minutes with no explanation. The service that I received from your help line was far from acceptable. In the future I would like it to be noted in my records that I wish to always be serviced by Moon Valley Plumbing and Rooter if another problem should come up.

Promptness! I am very pleased at the turnaround as to when I called about my problem and when I received a response from the plumbing company. Very fast and glad that they could fix it on the same day I’m only sorry that they had to work in the drizzling rain.

The scheduling and time of arrival were great. The plumber who came out was nice and did a great job.

The worker was very professional and proficient. The work was completed in a timely manner according to the task. Overall, the work was done well and I'm glad to have had the work completed by HomeServe. It's been a good experience. Thanks!