Outstanding service!

Nice to not have a wet basement. Nate did a great job and very competent! Thank you!

Our sewer backing up was a less than ideal situation. Customer service was stellar. The agent I spoke with wS calm, reassuring, and had a contractor for me in less than 24 hours.Our home warranty takes up to 2 weeks to schedule contractors and often I have to track down approved contractors.It would have been awesome if the contractor cleaned up after himseld, and that's a small thing on the grand scheme of things.Thanks for a great experience.

I called on a Wednesday and was promised a 24-48 hour turn-around. That did not happen. I called back on Monday and a technician was promptly called out. The original request was to determine if a back-flow problem was covered and was told a technician had to make that determination. Once the Technician showed up, I explained the situation, the technician stated this wouldn't be covered because the line was not hooked up. SLWA then called me and told me I didn't have a problem because my service was hooked up. Which is completely incorrect. We found the backflow problem while fixing another issue. I was then contact days later and told again, I didn't have a problem and that the problem was because it was installed incorrectly. Well, $3,800 later, after a plumber fixed the problem, he showed me that I did indeed have leaks and that the line was separating at the joints. He proved as much by showing me the leaks and the waste that was seeping into my yard. SLWA should not be so quick to dismiss concerns of a paying customer and actually take the time to appropriately diagnose the problem. And then finally, the same technicians were called out, a week later to "fix my problem". Pooor customer service. Call me if you want to know more details. 918.810.7797.

Johnco plumbing came on Sunday of the holiday weekend and took care of my sewer backup issue. He was prompt and professional.

I had a sewer emergency, and I have to say that HomeServe took care of my issues professionally and promptly. They made sure the contractor did everything that was required in accordance to my city code. I felt that somebody had my back because I was not sure of the code or permits or inspections and HomeServe made sure everything was done correctly.

Great services.

Really appreciate the urgency in getting someone on site. Only wish they would have had a "jetter" with them so they could have solved the issue that day instead of having to come back a different day, which meant the sewer lines could not be utilized and the mess had to wait until the lines were opened with the jetter.

EXCELLENT SERVICE CALL

excellent in every way. Cody was on time, worked hard, resolved the problem.