Very friendly, competent, and quick.

arrived early in the window and took care of business.

Very thorough. Troubleshooting remedies until problem was fixed. I feel very confident that I will not have to worry about this issue happening again for a long, long time.

he called to tell us he's on his way. Found blockage out in front yard. unstopped it and he was on his way to next. Very happy!!

Professional and knowledgeable

I called about a sewer line backup into my home. The city I live in requires homes to have a sump pump in the basement that feeds into the sewer line. With the recent storms, not being able to run the pump could flood my basement. The first service line representative I spoke with passed me off to a provider that was unable to respond to my emergency for three days. The second service line representative took the time to understand the seriousness of the backup and called providers until they were able to find same day service. She really went above and beyond and should be commended for the customer service provided.

Everything was excellent.

Technician was friendly and professional. He was very informative and helpful

After I called, a technician was sent out the same day (Thursday). That was great. The young lady on the phone was polite and attentive. No gripe there either. The only issue I had was with communication. I asked to be kept up to date on the progress of the repair because the water to the house was shut off and I needed to know when I could call the local utility company to turn it back on. I was told that I would get a report from the tech. I heard nothing on Thursday, and had to call back the next day for an update. I was told on Friday "the tech is dropping off his paperwork this afternoon." Friday came and went with no call. I left a voicemail on Saturday. I called yet again on Monday, and only then was I texted a copy of the invoice. After that I was able to have the water turned back on.So, in summary, the speed of service to repair the line was great, the phone attendant was polite, but it would have helped if the paperwork/invoice could have been communicated to me in a more timely manner. Thank you.

Customer service rep was very responsive. The company that fixed the issues was also very responsive and courteous.