Outstanding

Your provider was knowledgeable, checked my complaints and provided information after each search. I would recommend this comfy to my family and friends.

Plumber arrived guickrr than expected. Problem was fixed in less than an hour. Great service.

Efficient, quick repair done right!

Basement main drains backed up. Insurance came through. But, it was frigid weather in Minnesota. I had to wait 2-3 days. (2 nights and 3 full daylight days.) During that time it was really inconvenient for us not to be able to use toilets or run water. It was inordinately cold even for Minnesota! We certainly could not go outside and use a hose. I began to be concerned about pipes freezing without hot water going down. That happens here in Minnesota. It is a concern. I called back and talked so someone who didn't seem particularly motivated to help and was told repair people have three days to call just to set appointment, and appointment could be days after that, yes possibly the next week. I waited another day and called again. Seems repair company contacted had not yet responded at all. The person I spoke to that time was very helpful. Put me on hold and found someone that could come that day. I sure appreciated that! The repair person who came did a good job. But/and if I had not called yet again, I think we would have had to wait out the weekend before even getting a call to even schedule. We've had this work done on my own before in the past at this house and our last house. It was completed same day. I can't help but think if it had not gone through insurance, it would have been taken care much sooner. That was disappointing. Not including the multiple calls, submitting claim through "Charlie" was easier than I thought. So it's hard to rate performance. Everything went really well except for the things that did not. Was a long wait for something I am sure could have been completed much quicker. Was a long wait for us not being able to use toilets. One family member went elsewhere to shower to be able to go to work appropriately clean. Dishes piled everywhere (we didn't know in the beginning we would go so long without water) until we moved to scavenged paper plates and cups. So think of way sub-zero temps in Minnesota house-bound with no water and buckets for toilets hanging out in a basement that already had a bit of a sewage overflow. :0 Rating dropped due to having to make multiple calls, not being able to use water for so long, and finding out that even after waiting that the initial repair people contacted had not even yet responded to the request. Kudos to the last person I talked to who came through! I thank them. I am grateful it is taken care of. The actual initial process of submitting a claim went well. I think the lack of working toilets for 3 days and 2 nights was kind of crazy. This is a large metropolitan area. 3 and a half million people live here. Plenty of drain companies here. A number of them provide service 24/7 because a main drain clog is considered an urgent situation. I truly think there were people available to do the job sooner.

Courteous knowledgeable and prompt

Hers and His plumbers were great.

Good work

Raven was excellent. He determined our leak was coming from our water softener. Thank youSo glad we had this service.

It was exceptional. The customer service was great to work with, and they were fast to contacting a plumber and set up the appointment. The plumbers were also fast and courteous. All in all, the coverage was a great investment.