We woke up to a lake forming in the back yard and after one phone call we had plumbers on the way! Everything was fixed within hours! We couldn't be happier!

I was not happy at all. First of all it took hours for someone to pick up the phone to set up an appointment. I was on hold for at least 1 hour. Finally the guy shows up after the given time frame had expired n the dark without a phone call, and of course he could not get a good look at the leak outside. My husband tried to assist him with the leak and then by shopping all over town for the part he needed and did not have. Mind you my husband is 86 years old driving in in the dark to every Lowe's he could find and also suffers from early on-set demmentia, while the technician sat in his truck on the side of our house waiting for my husband in the dark. My husband returned after like two hours on the road but with the wrong size part. The technician just drove away and left us with the water leak still in progress and then wrote up a work order like it was all fixed. It was not. He did nothing! I thought he might come back in the morning but no call or visit from him. We had to hire another plumber as the leak was getting worse by the day. Your company automatically re-scheduled me another appointment thinking I wasn't happy with the first repair. It never happened. He did no repair our leak. They did not believe me and scheduled me for another follow up appt. I was finally able to cancel the appt. after another one hour wait on the phone. I am ready to cancel my contract with your company as I never had such a run around before. Having a water leak is stressful enough without getting no proper assistance when reaching out to you.

Within 30 minutes of calling Service Line Warranties, a local plumbing service contacted me to inform me that they were on their way. Within another 30 minutes they arrived and within one hour of arrival, the problem was resolved.

The opening of the line was fine, but they didn’t cleanup. Instead they sent for Power Dry to follow up and the charge to cleanup was $3750.00. I didn’t have any idea it would be so expensive until they had already arrived. Does Service Lines cover cleanup?

Excellent, responsive; timely, thank you

excellent thank you

Very easy to make claim and someone showed up in just an hour.

We talked about the indoor issue, and forgot to fix the outside Valves. Still need to have you come out.

I initially called 12-4-22 to report the issue. Didn’t get anybody to my house or any kind of plan in motion until 12-14-22. But the issue got significantly worse (like a public health hazard as of 12-16-22. I live in a city & I have sewage leaking onto my sidewalk where the public walk). I’ve called your company numerous times. Every time I call in you talk to someone different & they tell us something different. Nobody is on the same page. Our issue was escalated & sent to OTP department as of 12-17-22. It is now 12-19-22 1:45pm. Nobody has called. I’ve already called your company 3 times today trying to talk to someone from OTP. I was told they can’t transfer me to that department because your agent didn’t even know the number & they only contact by email which they did but I’ve never heard of such a thing. This is absolutely ridiculous. I’m beginning to think this company is just a scam.

Homeserve is awesome you will have no problems and customer support they're are friendly and helpful