Easy to schedule and excellent sevice by assigned provider., Thanks

Quick action on scheduling and service. Job well done.

Contractor very through and on time!

Good responds the jobs quickly service 👍👍👍

Either your people are not trained properly (for any # of reasons), or they're trained poorly on purpose. I probably talked to at least a dozen people over a period of two weeks & was told so many different things that I lost track. I asked specific questions of several, got the same answers, only to later be told that wasn't accurate. I asked if y'all had a list of plumbers you had to use or if I could find one on my own. Three different people told me they didn't have a list, but then I was told you did. I was told my part was covered & then told it wasn't, & then confirmed it was. The plumber you sent wasn't any better. His company told me they couldn't set the PSI at 75 & that was 'cuz it was mandated by y'all. It wasn't. They said they couldn't set it above 50 PSI due to low water pressure in the area 'cuz it would blow out the pipes. City of Arl' water dept' confirmed my area is a high water pressure area & the plumber said these things to y'all to justify cancelling my appt' at the last minute. They also said I needed to have my PRV replaced when all I needed was for the PSI to be adjusted higher. The PRV works until it breaks. It doesn't slow down over time. My PRV wasn't broke, it just had been set at 30 PSI (who knows why) & needed to be adjusted. They were also going to replace the PRV w/o checking to see if my water heater had the Thermal Expansion Tank needed to bring it up to code (it doesn't as it was grandfathered in before the code changed). Something I'm guessing y'all don't require them to do or they aren't smart enough to know to check. Along with not getting a permit with the city, it doesn't seem like they are the best to represent y'all - or they're doing exactly what you want them to do. I'm not sure what the truth is. Everybody counted on me not knowing what they were talking about, so they took advantage & lied. But I had done my research & made my phone calls & am sad to see just how this system between the warranty company & the plumbers is set up to deceive & take advantage of the customers. It took me talking to someone in the office of the President & luckily getting Don's Plumbing to shoot straight & do what needed to be done, to complete the work order. I checked to see if there was another warranty company handling this area &, surprise, there isn't. When a company has a monopoly, customers don't usually get fair & good treatment.

Fast and hassle free. Very pleased.

Well experienced and solve the flood in my house quickly

So pleased with the speed & knowledge with which our problem was solved. We had the nicest man who did the repairs.

Thank you for the professional service.

everything was ok until the contracting company accepted the bid. There should be a way for multiple companies to accept the bid with the first available contractor taking the bid.Not the contractor who is more than 72 hours out.