the plumber was promt and informative but I fee that I was given false info in regards to plumbing issues by your repesentative who sold me the policy. I was told plumbing issues were covered but I was not informed faucets are not covered in the premium and my leak was due to faucet cartridge replacement at a cost of $400.00 and might involve some construction.

The person did a good job, in a timely manner and was polite.

Two contractors contacted me within 20 minutes after talking to the Service Warranty representative. The contractor who excepted the job was at my house at noon as promised.

I truely had an emergency situation on my hands. I immediately called a local plumber, not remembering I had you to fall back on. The plumber came out, semi opened the clogged CITY OF KYLE root filled under ground pipes. The city waste water people came out and scheduled a clean out but not until after the weekend after the under ground pipe locators came and marked where not to dig. The city repaired the problem and removed a 3foot root, fixed broken lines and left.Then I remembered I had you so I called and after I explained to your rep my perilous situation did you guys agree to re unburden my $300.00 payment to the plumbing company.THANKS for your help!!!

Timely and saved me hundreds of dollars.

It went very well. He was professional and very personable. He easily moved a freezer that was in his way and offered to put it back. Had another company coming out the next day to send a camera down that line so asked him to leave it out because of that. He did a fantastic job and was very personable. Thank you.

The service man who came on Monday did a great job. Opened up the sewer in no time at all.Our only criticism is that we were originally told someone was coming on Sunday. We were given a provider name and a time window, and waited around for quite a while before we learned they had canceled.I should also mention that, although you had my cell phone number which could be called or texted, the only communications you gave were by email. So I did not see any communication from you until I would happen to check my email.Hays Heating, Cooling & Plumbing did call me promptly on Monday morning as soon as they received the assignment.

I called my problem and reported my problem in the morning & I had it resolved by the late afternoon. It was a very positive experience to get my water leak resolved.

Excellent service!!!

I was so impressed with HomeServ, I found out I had a external water line leak, I called HomeServ, that evening I heard from the KERN PLUMBING, LLC and the next morning they came out and fixed the leak. The plumbing company was very professional, explained what they were going to do, and then fixed the problem. The combined experience between HOMESERV & KERN PLUMBING LLC was excellent and would definitely recommend both services.