I am extremely impressed with the communication and response fromSLWA. Once I called to report the water leak from our main line, they had a contractor call me within an hour. The contractor, Anytime Plumbing sent a leak tech out to our home in a day and he started the repair as soon as SWLA gave him approval. The tech,Jonathon, actually replaced our line and was professional and very efficient. I’m so glad I purchased the water main warranty from SWLA and I will tell all my friends to purchase it also

The service was great and fairly quick, although this was not as bad of a backup as other times.I would like to recommend that there be a clearer understanding of what the contract covers/protects and includes getting help with a plugged sewer line. I thought originally this coverage was only for big serious digging up of the line and replace ment services.

I asked several questions for clarifications regarding what was covered and not covered by the warranty. I asked if moving the meter was covered and it was. Fast forward to when am ready to do the repair I have to pay $1000. In short, this company lies. I will urge anyone faced with deciding to get this warranty in my city to decline it. It’s just another home warranty scam.

Lightning fast response and service. Would gladly recommend you to friends and family

This is the way to go, especially I lived in Texas. The water tendency to break once or twice everY ten years. Have insurance for the water inlets is just make sense, and I glad I made the right decision by purchased the water lines insurance. Also the repairs, service calls were easy as 1,2,3! Thank you.

I called and within 1 hour, a service tech was at my house correcting the issue. thank you!

Our main drain to street was plugged. Called for service and got on schedule same day in the afternoon. Service tech was careful as he setup and took down equipment to do the work on clearing drain to street. Was careful to cleanup before he left. We were happy with the service.

Waiting for future work done at my sewers line, just no one has contacted me back

Contractor came on Aug 6, decided it would be done thru home serv. Called contractor 4 times, home serv 3 times and on 9/21 sent some one else out because original contractor # was disconnected. So you started all over but I was to pay them $150 to plumber.I was told the report and ok was given to do work in Aug, Now I’m just gonna have to pay out of pocket, needs to be done and I can’t count on YOU. I’m canceling all services with you, no need paying for this kind of service as of 9/21/22. In 7 weeks the work couldn’t be done, got lots of excuses though. I’m the one that got stuck for over 3 yrs of payments and nothing to show for it. 😞

We now have a better sense of how this process works, and of its limitations.