Great timely response and quality work. I was so impressed with the overall process

Very easy to request service. Very fast response

I have typically had a great experience with Home Serve and rate the experience as 5 stars. This last experience was frustrating. I have an old home with exterior line coverage. For years, when our single bathroom gets backed up, it's because the exterior line is clogged and needs to be cleared. Apart from not having a functioning shower and toilet, if we wait too long, the laundry room and kitchen sink begin to back up as well. I have used Home Serve a several times without issue. When I went to file a claim with Home Serve and request service, I was notified that after our previous service call, the plumber found there to be no issue with the exterior line. It was an interior issue, which I don't have coverage for. However, I was never notified of this, nor charged, which I would've been happy to pay. This meant though, that there was a flag on my account that was preventing service because the previous plumber said the issue was only interior. I have several personal experiences (before Home Serve) and with Home Serve where the sole issue was the exterior line, and I knew that was the issue again. However, the service rep went back and forth with me several times stating that nothing could be done because the previous plumber noted it was an interior issue. Finally, the service rep agreed that they could send someone. I understand I don't have interior coverage, and I would be happy to pay for the repair if that is the only issue. It was extremely frustrating to debate about whether should come to my property or not due to one previous instance. It was an exterior line issue, which is what I have coverage for. The bathroom would have been inoperable, and I would've had to pay out of pocket for my own plumber to clear the exterior line (which I have coverage for), if I hadn't pressed the service rep to send someone out for repairs.

Workers would not address issues. They insisted on snaking drain when I said that is not problem. I tried to get them to look at area with problem to no avail. They snaked and said if I still have problem call office they have another job to get to and packed up. I called home serve to lodge an complaint and was told I have to let them come out again before they can reassign. That would be useless. The language barrier did not help. If was difficult communicating with them. I don’t think they understood even though they nodded their heads. Home serve need to use local plumbers according to the address. This one was not local.

Help came promptly and company who came was efficient and pleasant

Very polite technicisn. Was only able to fix 1 of the múltiple problems fue to lack of available equipment. Still waiting for the company to schedule me in.

Rapid response. Friendly, efficient plumber. Found and repaired the leak promptly. Very satisfied. Thanks

Very professional 😁👍🏻

Mark was very professional and very knowledgeable. He fixed the issue and cleaned up everything in his work area. Highly recommended.

On time, got the job done, communication done well,