Our main water pipe to the house broke on Friday evening between 6 and 8 PM. We called into the service hotline and were told the request for service would be passed on, but if we did not hear back by 9 AM on Saturday to call back. We called back on Saturday, and after we explained the severity of our problem, i.e., no water to our home here in Arizona with over 100 degree temp, the customer service rep said that she would expedite our request for service. By 11 AM, Zane form Moon Valley Plumbing was at our home and, within an hour, had fixed the broken pipe and our water service was restored. We are very grateful to all of your team and to Zane at Moon Valley Plumbing for the rapid response.

Lenny is the young man that came to fix my pipe, he was very nice and considerate. My son thought he did a very good job. I want to thank you for choosing such a nice fella to do repairs for Service Line, he spoke very highly of you people also.

The person I spoke to was very professional and got someone to my house that afternoon.

I called about a sewer problem late in the day and received a response from Air Assurance, the service provider, the next morning who scheduled a repair appointment for that same day. The plumber who did the work was very professional, had all of the right equipment for the job and we were back in business in a couple of hours. Great service!

I was able to speak to a representative very quickly. They were able to provide me with the company that was coming out within 30 minutes of my initial call. I received updates via text messaging and the technician arrived about the time that was promised. The problem was resolved & everything went very well.

Unbelievable service ! So glad we are insured through you !

thanks help me , fast , happy.

You employees are always knowledgeable and respectful.

Excellent service thank soo much😊

I had a leak in my service line. The call to Service Line was answered promptly and the service technician arrived within a few hours and the leak was fixed the same day.