Operator was attentive and polite. Was told the plumber would be out the next day (Thurs) , but unfortunately they came the following day (Friday). In the meantime I had a water leak that increased my bill significantly. Company that fixed the leak has been to Our house before. They were polite, informative, and such a hard worker!

I called to report a sewer backup in my home. The first person I talked to after telling him my problem said he would assign it to a company. He said they would contact me soon. I waited about 45 minutes and didn’t get a call from anyone so I called him back to get the name of the company he assigned it to. I then called that company and they said they had it scheduled for Monday - this was Saturday! So, I called they insurance company back and was answered by a different rep(unfortunately I don,t remember her name) and she solved my problem immediately.

Jason was great!

Excellent service and peace of mind. 5 stars

We had four different plumbers from 3 different companies from July 11-22 to all try to fix the same problem--water backing up in two different spots in the basement. On Friday, we called again and we got someone to come out but then wouldn't fix the problem because it was the weekend (late on Friday afternoon) and your company would not approve the weekend rates. He left and said he could come back on Monday. I called your company again and again. I was told you would get someone soon as we couldn't go with a toilet and water all weekend--your rep even asked if I knew of a plumber that would come!! Supposedly my request was sent to dispatch, but they never called me back. I waited until 10:00am on Saturday, and still no call/no help. I finally ended up calling a plumber I've used before, and he came within 2 hours and fixed the problem. I had to pay $248. You never did call me up again and it is Tuesday. I would like for you to reimburse me that money. I can send you the receipt if you give me your email. Very disappointing!

Great

Excellent service with knowledgeable personnelCompleted repair to my satisfaction

Very professional- customer service was excellent and the contractor was thorough and efficient, Overall the process was great

Representative on phone was very kind and explained the process well.

I received punctual service. Everyone was courteous and helpful. I was very pleased.