I set up a claim for a plumbing problem. A leak up under my house where my floor is raised up in my hallway and cracked tiles. The plumber came out and said the meter wasn’t moving that fast and I didn’t have a water leak. To call a foundation company. Even though I said my water bill has gone up I’m $67 to $81. I called a foundation company and they said it’s a plumbing issue. So I need a plumber to come out again.

Sterling was prompt and got right back to me and took care of the issue the same day. Appreciated it so much.

Service was very professional.

I informed of the service I needed. I took approx an hour before I received Mc called and set up an appointment. Mr. Hall, the plumber was on time. I was told it would be between 10 & 2. He called and arrived approx. 10:38a. He was very respectful, polite and professional. He wore his mask as requested. He solved the problem. At present, no problems. NOTE: You can use my response but not my name.

Technician (Jason) from Crawford Services was great (give him a 5). However, very disappointed in rep from HomeServe when Jason had to get authorization for work. HomeServe rep needs to get another job - he obviously doesn’t like where he works. Not impressed with him at all - extremely rude and incompetent (give him a 1).

Although the problem eventually was resolved I had to call multiple times to get assistance and the contractor that was sent was missing key information so had to spend extra time waiting for needed equipment that would have been brought had the communication been clear.

YOUR PLUMER WAS THE BEST

Once someone actually submitted a ticket for the work, it was done quickly, but the first person I spoke with didn’t seem to understand the problem and didn’t do anything. I had to call back. The contractor called and came over to remedy the problem that same afternoon.

I placed a service call on Sunday morning. Your company was right on my claim. They dispatched a company to come to my home to check out the problem. My problem was resolved. Thank you

Great