Noticed a leak at 6 AM called the line service company at 8 AM . They took charge. Within 2 hours a plumbing company had set an appointment for a tech to repair the broken line. By 2 PM the following day the leaky line was repaired and life marched on. Thanks

I had just had someone out to clear the line the saturday before without using SLWOA because you all wont send anyone out until the following week. Less than a week later it clogs again in the same place so I call you to send someone out. thankfully it was the same day. Both service calls recommend running a camera to see why it keeps clogging up in the same place in less than a week. I understand your process is clearing a clog 3 times before you will approve that, but in light of the line being replaced in 2019 under your approval, something is not right. I will be calling to request a service call to run a camera because there is no reason it should be stopping up again with a new line installed less than 3 years ago.

Would like more precise communication on scope of work performed.

The service people we timely and efficiently thorough. Then found the problem and got right to work fixing the issue, which involved a broken pipe. Both of the service providers were respectful and friendly. I’m in my late 79’s and my husband in 82. Knowing or seeing our ages seemed to make them more determined to make sure the problem was properly repaired.

Immediate professional service!!!! I am blown away at how important my issue was treated! No hesitation. Customer Service Operator listened and assisted immediately! Thank you very much!!!

The service was excellent - professional, efficient, and friendly. We would use them anytime we have a plumbing problem.

Great experience. Plumbing company was dispatched that morning and plumber was friendly, prompt, efficient and fixed the problem quickly. Very pleased with both Service Line and the plumbing company

We will admit to being nervous about our leak being resolved in a timely manner since our leak was estimated at about .75 gallons/min. We got the leak fixed within a day. We are so grateful for how quickly we were able to speak to someone & then how quickly a company responded for our job. We have only good things to say all around. Thanks.

This is the best home insurance for issues that one can have. They are cheap very cheap. One service call per year will pay for the annualContract fee. Please don’t change your rates. The customer service is fast and reliable. I really hope you guys stay cheap and very very affordable. I am a very happy customer and will continue to be a happy customer. No other plan in the Country is as low as this Company.

Excellent customer service from both the HomeServe team by telephone as well as the plumbing technician who came to make the water line repair. THANK YOU very much! The Wades