The plumbing contractor that was sent to perform the repairs was not prepared. They did not scope the line before starting work. So, when the hole filled with water, they had no idea where it was coming from. It seems that the repair was successful, but they damaged an existing pipe adjacent to the area of work and they are not taking responsibility for it. I am not happy that now I have to repair the damage myself.

I was very impressed with the professionalism and courtesy of the plumbers. But I am not completely satisfied with the final work.

The people you sent got the job done quickly and easy!Thanks

Anthony from Moon Valley Plumbing was the person sent to my home to evaluate the situation. He was very polite and I learned bit about my plumbing line layout. He was honest and knowledgeable about what my policy with Home Serve would cover and what they would not. Thank you for sending him to look at my situation.

Stotts Plumbing of Salt Lake City is a professional firm and have provided good service for me.

The whole process was very easy. HomeServe was very timely submitting my request. The plumbers they sent out were extremely helpful, friendly, and they gave me suggestions to prevent future issues.

A company was sent out that had no clue about the Service Line Warranty. The plumber suggested I pay the bill then take it up with my Home Service warranty people. I called the person that answered the phone for the plumbing company and she had no idea what I was talking about, as far as she knew I was responsible for paying.. Although satisfied so far with the work the plumber did, I spent a lot of my time and energy trying to get the confusion over payment resolved (it was eventually resolved) . No problem with the Service Line Warranty personnel or the plumbing company as far as courtesy and patience. I suggest that plumbers who are dispatched should be informed of who is responsible for payment.

Issue not fixed

Quick response, got problem solved quickly, would recommend Contractor very High. Thank you

I am always satisfied with the services that Crawford Services provides. I always request that company when I have a problem. Every employee I have dealt with have been very professional, polite and willing to answer any questions. I also find this company exceptional in keeping you apprised of your appt and notification of when their truck will arrive. They send a picture of the plumber with a background story.