It was very good

The actual service was great! We were given a time frame and our service person was over an hour late so we didn't know if he was still coming. There was no after hours number to call, no communication to us saying he was on his way until much later when I left an email. We were scurrying around to try and find another plumber at 6pm because we didn't know if he was still coming. I did not need that added stress.

Fast, helpful service

1st contractor was either stupid or a crook. 2nd was good and got job done.

The technician showed up on time and cleared my drain without a hitch. Cleaned up the mess and was on his way. We are very satisfied.

I appreciate the way they explain what it was they were going to do ,and they did not leave a mess.Thanks

They came out on time and fixed the backup that was in my lineAm very happy to have the policy to help protect from such problems with my jome

We had a small sewer backup in our basement. The plumbing company contracted by HS was slow to respond, ended up damaging our main sewer line, and then tried to charge us $4500 to repair the damage they had caused. We found a different plumbing company that repaired the damage and brought our system up to code for only $900. HS was very helpful and actually reimbursed us the full $900, which we greatly appreciated (5 stars). However, it did take dozens of phone calls, over several weeks, repeating the same information over and over to different people in different departments, before the issue was resolved (minus 1 star). And I'm concerned that if (when) we have another sewer or service line issue, we'll be forced to deal with the same incompetent, unreliable, and unethical plumbing contractor, and have to go through a similar frustrating process in order to get the problem fixed correctly (minus another star).

My sewer line failed and required emergency replacement without HomeServe I would have been responsible for the entire cost.

Fast response time….on time…excellent service…very professional and courteous.THANK YOU‼️