We called and actually got a real person. They were very helpful. We called late on afternoon and had a plumber here by noon next day. Our drain in basement was backing up but could run minimal water. It was good to have this policy.

Prompt service

Excelent

Easy scheduling, great experience with plumber!

In the past, homeserve has made sewer blockages easy; however, this time around it took about ten days and four calls to fully resolve the issue. The first service provider didn't have the tools necessary to fully diagnose and resolve the matter. After the second service provider was assigned, I didn't hear anything for two days, so I had to contact them directly. I then learned that the service provider contacted homeserve to confirm, but homeserve had no record of my case. Thus, I had to make multiple calls to homeserve and the service provider just to make sure my case didn't get lost.In the future, I'll insist that homeseeve contact the second service (RotoRooter) provider upon first contact.

Our initial call was taken by a courteous representative. The vendor call came within 30 minutes and their technician arrived well within the promised window. The tech was courteous, knowledgeable and completed the repair efficiently. We are very satisfied customers!

The Technician arrived on time; very professional and respectful of property. Explanined what he was doing to address the problem; spoke to cause of the problem and offered advice for preventing similar problems from happening in the future. (Excessive amounts of bath room tissue clogging drain.0

The repair was done efficiently and efficiently.

From the time we called upto the time Solid plumbing came, w were satisfied.

We called and last minute husband decided not to use the service. They were nice about it.