had a probablem with the shut off valve not working and leaks when I try and turn it off. They would not approve this unless it was leaking at the time. If i had known I would try and shut it off while tech was here to prove it

Hers and His plumbing has been amazing.

The technicians checked everything out on the outside of the house and then they routed out the sewer line in the basement which seemed to have cleared out the problem. I am grateful for all the work that was done. Thank you kindly for all your support.

Presidio Plumbing called ahead; they explained what they were doing while checking for a leak

We are so glad to have coverage through Service Line Warranties of America. Staff is always friendly and easy to work with. They do their best to resolve any issue as quick as possible. I world highly recommend them to my family and friends.

we had a leak in our incoming water line your folks were prompt to assign us a local plumber and our service was scheduled in a very short period. The local plumbing service was right on schedule and the assigned plumber was polite, efficient and easy to understand and our problem was solved in a timely manner. Thanks to all involved for your quick response

I have been with Service Line Warranties /Home Serve for several years now and I had an emergency issue come up and when I first called on Sunday morning around 8 or so AM the first guy I spoke with told me I had an interior issue and was not covered. I told him I felt very sure it was exterior but he refused to send any help or research further. I had a friend of mine check my outside sewer cap and when he unscrewed the cap there was water standing. I called back and spoke to someone else and she said she would get someone out to check my issue out. By the time I got off work I had not been able to reach anyone even though a company had accepted my work order so I called back and the lady tried to reach out to that company but could not get anyone to respond so she tried another company and found one but said it would be the next day before I could get service. I had been all day without toilets and such and now it was going to go into the next day. The time frame for this type of emergency repair is unacceptable. Plus the first person I spoke with wasn't even willing to do anything to help me.

Only issue I had was with app doesn’t work

Good job

I requested a call from repair tech 20 mins prior to arriving at my property so i could be there; they did not call; I am not certain whether the sewer/drain flies infestation has been resolved as it was just yesterday, 8/25/2025, that the tech arrived for service. I am hoping the problem has been resolved. I guess I should wait 2-3 weeks hoping the sewer/drain flies are gone. Thank you.