The reps I talked to were very helpful, but the service up the line was pitiful. If this had been an emergency, we'd still be waiting for someone to repair, that is terrible service, making people wait weeks for service that they pay for in good faith. We have taken it upon ourselves to get this fixed and will put in for a reimbursement, though I doubt it will be approved, because that is what companies like yours do collect our money and provide as little as you can get away with. Service line warranty was better before home serve took over! Have a nice day.
Henry
•
Dec 2, 2025
5.0/5
5.0/5
the notification system works great. Plumber did a good job, recommended ways to prevent future problems.
Richard
•
Dec 2, 2025
4.0/5
4.0/5
Everyone was prompt, helpful, and efficient.
Khanh
•
Dec 2, 2025
5.0/5
5.0/5
Quick responses and consistent follow-up with the technician.
James
•
Dec 2, 2025
5.0/5
5.0/5
Very competent and professional plumbers came and our dealings with your service reps was outstanding!
Pete
•
Dec 2, 2025
5.0/5
5.0/5
Service Line Warranties provide us with outstanding service. They were professional, courteous, and very responsive. My service team member was a role model for the company. Thank you.
Liz
•
Dec 2, 2025
5.0/5
5.0/5
Great job!
Michaela
•
Dec 2, 2025
5.0/5
5.0/5
It was great! I loved not having to shop around for an affordable quote and the success was timely and excellent.
Steven
•
Dec 2, 2025
5.0/5
5.0/5
Superior plumbing did a great job. They were very professional and thorough. I really liked their continued communications with us. Home serve also did a great job getting us scheduled and keeping us informed.
Al
•
Dec 2, 2025
1.0/5
1.0/5
AT NO POINT EVER WHEN I TOOK OUT BOTH A SEWER AND WATER LINE WARRANTY WAS I INFORMED THAT THERE'S A SEPARATE INSIDE VS OUTSIDE SEWERAGE COVERAGE AND AFTER DIGGING ALL OVER YOUR SITE I STILL CANNOT FIND ANYTHING UNDER PRODUCTS THAT OFFERS AN INSIDE SEWER LINE COVERAGE POLICY!!!I'M NOW WAITING FOR A SUPERVISOR TO CALL ME BACK TO TRY TO RESOLVE THIS MESS WITH THE PLUMBER YOU GUYS ASSIGNED TO US YESTERDAY TO COMPLETE THE WORK WHICH SHOULD BE COVERED UNDER OUR SEWER POLICY AS THIS WAS NOT DISCLOSED TO ME PRIOR TO AN HOUR AGAIN TODAY AFTER DEALING WITH THIS INSANE MESS SINCE YESTERDAY - SO 2 DAYS NOW WITHOUT A SOLUTION - AND MY TENANTS ARE LIVING WITH FAMILY BC THEY HAVE NO WATER, NO TOILETS, NO SHOWER, ETC!
The reps I talked to were very helpful, but the service up the line was pitiful. If this had been an emergency, we'd still be waiting for someone to repair, that is terrible service, making people wait weeks for service that they pay for in good faith. We have taken it upon ourselves to get this fixed and will put in for a reimbursement, though I doubt it will be approved, because that is what companies like yours do collect our money and provide as little as you can get away with. Service line warranty was better before home serve took over! Have a nice day.
Henry
•
Dec 2, 2025
5.0/5
5.0/5
the notification system works great. Plumber did a good job, recommended ways to prevent future problems.
Richard
•
Dec 2, 2025
4.0/5
4.0/5
Everyone was prompt, helpful, and efficient.
Khanh
•
Dec 2, 2025
5.0/5
5.0/5
Quick responses and consistent follow-up with the technician.
James
•
Dec 2, 2025
5.0/5
5.0/5
Very competent and professional plumbers came and our dealings with your service reps was outstanding!
Pete
•
Dec 2, 2025
5.0/5
5.0/5
Service Line Warranties provide us with outstanding service. They were professional, courteous, and very responsive. My service team member was a role model for the company. Thank you.
Liz
•
Dec 2, 2025
5.0/5
5.0/5
Great job!
Michaela
•
Dec 2, 2025
5.0/5
5.0/5
It was great! I loved not having to shop around for an affordable quote and the success was timely and excellent.
Steven
•
Dec 2, 2025
5.0/5
5.0/5
Superior plumbing did a great job. They were very professional and thorough. I really liked their continued communications with us. Home serve also did a great job getting us scheduled and keeping us informed.
Al
•
Dec 2, 2025
1.0/5
1.0/5
AT NO POINT EVER WHEN I TOOK OUT BOTH A SEWER AND WATER LINE WARRANTY WAS I INFORMED THAT THERE'S A SEPARATE INSIDE VS OUTSIDE SEWERAGE COVERAGE AND AFTER DIGGING ALL OVER YOUR SITE I STILL CANNOT FIND ANYTHING UNDER PRODUCTS THAT OFFERS AN INSIDE SEWER LINE COVERAGE POLICY!!!I'M NOW WAITING FOR A SUPERVISOR TO CALL ME BACK TO TRY TO RESOLVE THIS MESS WITH THE PLUMBER YOU GUYS ASSIGNED TO US YESTERDAY TO COMPLETE THE WORK WHICH SHOULD BE COVERED UNDER OUR SEWER POLICY AS THIS WAS NOT DISCLOSED TO ME PRIOR TO AN HOUR AGAIN TODAY AFTER DEALING WITH THIS INSANE MESS SINCE YESTERDAY - SO 2 DAYS NOW WITHOUT A SOLUTION - AND MY TENANTS ARE LIVING WITH FAMILY BC THEY HAVE NO WATER, NO TOILETS, NO SHOWER, ETC!