Job is not done.While we currently have use of services.It has been confirmed by your contractor that there is a permanent back-up of water in the pipe.Prior to the contractor coming out, sewage has been seeping into the ground at times through an opening in the top of the concrete pipe about 5 feet out from the house.(evidence of this was moisture in the soil when all else was dry around said spot when the primitive clean out was uncovered. 6 inch Concrete pipe was mostly full of sewage water.This primitive clean out , covered with a piece of stone was discovered by owner when digging (with a garden spade) in order to locate a clean out AND evaluate the condition of the branch line that comes between house and said “clean-out”.The contractor after using a unprofessional tone, snaked and then hydro-jetted the next day.The snaking did not reveal or clear any clog.The hydro-jetting did not make a noticeable difference as water still standing in the pipe and said pipe clearly mostly full of water.The water is backing up into the cast iron main sewer drain that comes out from under the house.Owner’s conclusion:There is a permanent blockage and leakage of the exterior sewer main which should qualify for warranty repair.The owner hereby respectfully requests an acknowledgment of receipt of this report and requests a written responseWritten this 18th day of October in the 2025th Year of our Lord.Sincerely,Bruce Heyer7007 N 14th AvePhoenix, AZ 85021602-706-3886PS Please advise if you would like this report in a different format or provided in a different manner.cc: Service Line Headquarters ;Plumber Advocates;legal file

Only complaint was could not do same day

Our technician Russ was efficient, professional, courteous and cleaned up after he completed the work.

Super quick service!

The plumbers were on time, efficient and cleaned up after themselves. I was more than pleased.

Very polite and prompt.

The response by SLWOA was quick and the work done by the vendor was done well!

Mike, the plumber was communicative and did the job very efficient, described what happen and gave evidence to us. Your all are a great, fine oiled machine as a team for the customer. Thank you, Steve

Represenitive was very efficient and put in the work order promptly. Appointment was made quickly and plumber was able to find the problem.

The problem was addressed immediately and taken care of within 24 hours. The technician was on time, explained everything, cleaned up afterwards and left the area clean and all items back in place.