I was easily able to contact SLW on a Sunday evening for a plumbing leak that quickly went from moderate to bad within a short time. The representative was very responsive to my issue and was able to have a plumber out to fix the leak in a expeditious time.

Everything was great except having too call Service Expert to follow up to finish the job

Jet sent out a wonderful young man that was fast, very effecient and just an all round wonderful person.

They responded quickly and would not leave until my problem was resolved.

Left a ton of water under the kitchen sink, sitting on wood - a couple bath towels worth. Did not clean it up or at least tell us it was there, only found it right after he left. Extension to p trap was left loosened.

Two different companies came out and neither had the knowledge of how to unclog our bath tub drain. Very disappointing .

I can't see me not ever having this coverage, SLW Has always been very professional and sensitive to my unique situation highly recommend for any home owner 💯💯💯💯💯

Friendly customer service, quick response, good communication, and great service by the contractor sent to deal with my issue (sewer line backup).

Job is not done. While we currently have use of services. It has been confirmed by your contractor that there is a permanent back-up of water in the pipe. Prior to the contractor coming out, sewage has been seeping into the ground at times through an opening in the top of the concrete pipe about 5 feet out from the house.(evidence of this was moisture in the soil when all else was dry around said spot when the primitive clean out was uncovered. 6 inch Concrete pipe was mostly full of sewage water. This primitive clean out , covered with a piece of stone was discovered by owner when digging (with a garden spade) in order to locate a clean out AND evaluate the condition of the branch line that comes between house and said “clean-out”. The contractor after using a unprofessional tone, snaked and then hydro-jetted the next day. The snaking did not reveal or clear any clog. The hydro-jetting did not make a noticeable difference as water still standing in the pipe and said pipe clearly mostly full of water. The water is backing up into the cast iron main sewer drain that comes out from under the house. Owner’s conclusion: There is a permanent blockage and leakage of the exterior sewer main which should qualify for warranty repair. The owner hereby respectfully requests an acknowledgment of receipt of this report and requests a written response Written this 18th day of October in the 2025th Year of our Lord. Sincerely, Bruce Heyer 7007 N 14th Ave Phoenix, AZ 85021 602-706-3886 PS Please advise if you would like this report in a different format or provided in a different manner. cc: Service Line Headquarters ; Plumber Advocates; legal file

Only complaint was could not do same day