730am appointment, and after many calls with no direct answers of when our car would be finished, we decided to go in at 1pm to demand our car back. Our car was done with no phone call or text telling us it was done.

The staff was went out of their way to explain the problem with my truck. Staff was knowledgeable and respectful.

I’ve never been treated so poorly at auto place. I am so disappointed with how I was handled with my warranty and just my service off top. They did not balance my tires after patching my tires which I have a warranty on my tires there they did not do an alignment on my car after doing a rear differential. Charged me for the difference for my warranty, but did not even explain the charges to me the only good thing about the care that I got was from one of your reps, which was Jay was the only good thing about this situation. He handled me as well as he could, but the rest of the staff is horrible. your manager Kelly has a horrible attitude and acts like she is trying to take care of the customers but drops the ball Christian. He’s just nonchalant about everything really doesn’t know what’s going on and Frank has no good Customer service skills at all. he does not listen to the customer. He talks over the customer. He argues with the customer. He gives them false information about their car and we’ve witnessed this several times with this particular person. Jay was phenomenal. He took care of us and went the extra mile for us, but unfortunately got the blowback of it all because stuff was not explained when it came to charging us during a warranty for extra services that made no sense to be charged for in our particular situation. We consider it to be a scam for the amount of money that they charged us. I have warranties there, but I will never bring my car back to this particular place.

They were honest about wait time.

Positive experience. Thank you!

I had recently relocated to Thornton and had just purchased a new used car that I wanted checked out. So, you can imagine my relief and delight to have found a superb auto service shop. Frank was extremely helpful and professional and the service was prompt and completed as promised. And finding Service Street within walking distance from home is unbelievably convenient.

I've been using Service Street for a while now and I have no complaints. Scheduling service is fast and easy. Also, the price of labor/parts makes sense and are affordable.

Terrible will not return.

I trust them to service both my cars 1990 XJS Jaq and 2013 VW. They have always given me good service.

Made the appointment on line, arrived for my service and it was completed within an hour and I was very satisfied with the completed oil change and tire rotation!