Outstanding People ! Super great serviceGreat service , outstanding people 👍

Employees went out of their way to help me with a problem with another car.

The best dealership in town! Cares about customer and service!Greats sales and service

Always easy to deal withAlways friendly and attentive

Always a good experience!Staff is always very friendly. Waiting room is comfortable.

I was only given $9000 for my car as trade-in, which is well under market value for the same. This, in turn, cost me a lot more money. I only agreed for convenience but I’m not happy about it.Excellent service. Our sales person was also super polite, kind, & knowledgeable.

Showcase Mitsubishi treats you like family. Love this place ❤️

Adding those specific points makes the feedback much more actionable for Mitsubishi Corporate. It highlights that they didn't just fail on transparency—they failed on service regarding a benefit you earned as a veteran.Since you've already rated the section a 3, this comment perfectly justifies that score. Here is the updated draft for the comment box:The sales process was efficient, but the Military Rebate program was frustrating. There was no clear direction on which vehicles qualified, and the dealership did not offer to help me apply for the rebate or collect it after the sale. I had to do all the legwork myself to ensure the benefit was applied. Combined with a slow turnaround on remitting voided product funds, the administrative side of this purchase was far more difficult than it should have been.Kailee Heilman was excellent to work with. She was straightforward, professional, and maintained great communication. The actual car-buying part of the experience was efficient and friendly.There are significant opportunities for improvement in transparency and the finance office. First, the Military Rebate was very difficult to navigate; the dealership did not offer clear direction or help apply it to the sale. I had to do all the legwork myself to ensure the benefit was applied. Additionally, I found that the warranty was priced nearly $1,000 higher here than at other local Mitsubishi dealers. Lastly, the finance department was slow to remit the $4,000 for voided products back to my bank, which caused unnecessary daily interest to accrue. I shouldn't have to fight to ensure a veteran's benefit is applied or to track down a refund that was voided at the dealership level.Kailee Heilman made the entire sales process incredibly smooth, transparent, and stress-free. She was straightforward and a genuine pleasure to work with. Even after the sale was complete, she went above and beyond to help me track down some administrative financing details and ensure everything was perfectly squared away. If you are going to Showcase Mitsubishi, I highly recommend asking for Kailee directly!The only area for improvement is the transparency of the Military Rebate program. It wasn't entirely clear which specific vehicles qualified without significant digging into the fine print. Providing a clear list of eligible VINs or models upfront would make the process much smoother for veterans.

Josh went for a ride with me to listen to what I would hear….. he immediately knew what the problem was…. Fixed it! Best tech so far!Top service and friendly staff

Everyone was great and walked us thru every step