Silk&Snow does not provide delivery service that notifies when they plan on delivery and the heavy mattress is left up to me to unpack and carry up to my bedroom.

I ordered an Egyptian cotton sheet set. For the price, I was expecting something of a better quality than the Kirkland cotton sheets that I'm used to. Your set is not as soft as the Kirkland sheets.

The product that we received was great. We are liking sleeping on it. The experience was great until I received a request to do a survey 6 times between email and text.If I am going to do a survey and give a good review please look at whether spamming me is the best way to get the reviews that you desire.

Every time I come in a sales person is approaching me within 2 steps through the door. I find that to be very aggressive behaviour. Can’t I just come in and look? It feels like I have to justify my presence

My duvet cover has a small snag in it.I want to purchase more for my other beds but am hesitant.

Well, my pillows are on back order and yet I've already been charged, have received no updates and don't see a way to check the status. Wtf.

I’m just not finding the pillow very comfortable

I received no communication about delivery. I came home and the 3 packages containing the bed were left in front of my garage. Later that afternoon I received an email letting me know my bed would be delivered that day - too late it had already been delivered. Luckily it wasn’t stolen, and rain/snow that day only affected the boxes bed was in.In future, more proactive communication would be appreciated. Thx

Toujours en attente de recevoir les articles qui me manque, à savoir, 2 oreillers et un matelas et difficile voir pas possible de savoir exactement où cela en est?No commande 3230798Merci de m’aider!

The shopping experience was poor, especially with shipping and dates.Better visibility on shipping dates early on, notification emails when an item is shipped or delivered.