J'ai besoin d'échanger le matelas et le processus est difficile, malgré votre garantie

The staff at the showroom were ok, we spent $7,000 there but one staff stayed behind the desk and one helped us till he showed a customer the face mask options of which she didn’t buy any but took ten minutes to decide.

I am still missing 2/3 products. I've had some major shipping issues.

I wasn’t given a tracking number for shipment or even confirmation that it was shipped. Then I got a call from FedEx saying they were trying to deliver it days before expected. I could not accept delivery as I wasn’t home. I had to rent a car and drive to depot to pick up a very heavy box. As a person with disabilities this was such an inconvenience. I called into your call centre and the girl was lovely but it took her forever to find the tracking info as well because on her end it showed not yet shipped

Acknowledge the product issue clearly and stop sending generic/template replies. The bed frame has a real design / quality problem, and I’ve had to repeat the same issue multiple times across chat, email, and form submissions!

Did not feel welcomed, lackluster service and product education. If not for the 5% In-store discount I’d rather have bought it online. The lady at the counter didn’t seem like she was happy to be there.

Je suis un peu déçue de la douceur des draps. Je vais attendre et qq lavages de plus vont peut-être améliorer cet aspect.

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Refund taking way too long to process. It’s now been 15 business days and no refund yet

We had to approach the salesperson first as they were just standing there. Once engaged, they were very pleasant and helpful.