I had emailed customer service about this but I recently made a purchase for a bed frame, mattress, and some beddings. My first order was the bed frame, when it came, the ups driver had asked me to unload it myself. I am just a girl and it was super heavy. The box ended up being damaged. Secondly, I got the mattress but never got an order number, this one was in person… but I was not givin the sleep bundle that is offered online… I would’ve upgraded to the premium sleep bundle had I known. Not only that, but the mattress is heavy as it is, I don’t want to drive it back to return. But I might consider.

La boîte contenant le matelas était ouverte et déchirée j’ignore l’état du matelas car on ne déménage qu’en avril! J’ai des photos!

I had a really unfortunate time with your company. My bed was delivered damaged. I reported it instantly on February 5 a week later I hadn’t heard anything followed up was told. Yes I would get the product and now the end of the month I still have not gotten the fixed product. I’m extremely frustrated. I’ve reached out to your service and I keep getting told it’s coming and I have no shipping email confirmation yet.

I’ve yet to receive my refund that agent said was sent

The delivery partially arrived , still waiting for a piece

Délai d'expédition extrêmement lent

I knew when I ordered the product was on backorder. However, it was expected by now and I haven’t had a single update or literally any communication.

I’m really disappointed with the feel. I thought they’d be so soft. Do tbey get softer over time?

I went with this product for a number of reasons, such as: Canadian product, good quality wood, and interesting design, and a heavy weight because initially this will be for a newborn and I need it to be sturdy to avoid tipping. However this product already has scratches and the inside of the drawers had damage. I am not convinced that this is made with the high quality wood I initially suspected.

I have been dealing with this order since November, have been sent three incorrect boxes, received horrific response times, and had to deal with sending items back and forth to silk and snow. This experience has been the worst I’ve ever had with a company.