didn't know some items where back order. I can see both item are back in stock for some days but I still didn't received them or got shipping mail update.

My order is very delayed! Ordered June 29th and still have not received a shipping confirmation.

I made an order of 3 pillow cases and I only received 2 of them and I tried to speak with customer service and email a few times and got ignored . Very disappointing

Delay in shipping the mattress and zero communication about it? I had to follow up with customer service and even then I was given incorrect information. Mattress was main purchase. Pillowcases and mattress cover arrived quickly.

Brutal service as I waited 2 weeks with no update on my order even though my email said it was instock and ready to ship.

J'adore les produitsMalheureusement il me manque un colis....

I purchased a firm Eco Soy pillow 1.5 years ago. Best pillow ever. I recently purchased a second. The firmness between my original and new is very noticeable. I returned it to the store. They gave me a replacement but it was no better. I contacted your customer service and after a number of emails they sent me another firm. I received it today and is exactly like the other two. You must have changed the firmness of the firm pillow. I’m extremely disappointed. My original firm Eco Soy pillow if far better than the others. There is no comparison. I’m afraid I’ll be searching for a new company.

Lost package and Silk and Snow basically said it’s not their issue and to check with FedEx… when did FedEx ever help anyone out?!

L'oreiller n'est pas tout a fait ce que je croyais. Je suis déçue de la fermeté du produit. Il est difficile de trouver les notions sur la garantie de satisfaction sur le site.

The delivery of the bed was left on our walkway . Not even on our porch or near the front door. The box being 140lbs i was not able to move the box onto our porch to get it in the door.