Les douillettes sont de moins bonnes qualité que prévu.

Surprised by the quality of the linen compared to other linen bedding I have/have purchased.

Missing headboard piece from my order. I believe all boxes in my shipment was delivered however we recieved 2 headboard piece B and 2 extra pairs of slats. Headboard A was missing. I believe our order was packed incorrectly and it has created a great inconvenience.

The product is good but the delivery was awful. The delivery of the bed, the delivery guy just dropped in the snow at my front door and I asked him if he can just bring the second (and heavier) just inside my doorway and he said no and dropped it into the snow. The second delivery, for my night stands, they didn't even ring the door bell or knock on the door and left the nightstand boxes in the snow in the driveway, not even at the entrance.

I requested home delivery. I just checked tracking and it has been delivered to some parcel holding place.

Mon matelas a été livré à la mauvaise adresse, je n’ai reçu aucune aide de FedEx et j’ai dû chercher où ils l’avaient livré par moi même pendant des heures.

The shopping experience is currently disjointed. There’s a frustrating gap between platforms: instruments are online-exclusive, while mattress installation services are in-store exclusive. Having to navigate different sets of availability for products and services at different touchpoints is very inconvenient.

Aucun avis qua la marchandise n’était pas disponible avant que je fasse moi-même des démarches. Ma fille aura son cadeau d’anniversaire en retard.

The first dresser arrived with varnish drips on the top and the process to have to contact customer service and go through the warranty forms was very frustrating. Then when the nightstands arrived, one of them was damaged too and so I had to go through all of that again. Ultimately, when you make customers have to do extra time wasting work when you have provided a product that is not up to standard then it just adds insult to injury. As of now, I have finally received a dresser and nightstands that are in good shape, however the damaged nightstand and the dresser are still sitting in my garage taking up a large amount of space. It is frustrating that these have not been picked up yet.

Did not show up when it was supposed to be delivered