Colour was not as described. Towels are small and thin. Return policy not adequate

L’expérience d’achat a bien étéMais je ne m’attendais pas à recevoir mes meubles déjà montés et de plus , le poids est non négligeablePour la livraison, il serait vraiment intéressant de renforcer la communication, je n’ai pas reçu de date de livraisonPar contre le texto m’informant d’une plage d’heure spécifique de livraIson à été très apprécié

I was disappointed in the percale sheets

Your customer service is excellent. I’ve purchased Turkish towels from your company before and had no problems. This time the Turkish towels that I purchased and returned pilled. I bought another Turkish bath towel to see if it would be better material and it also pilled.

I’m not a huge fan of the towel fabric. It feels much thicker than a typical Turkish towel. Also, the borders of the towels immediately curled after the first wash

There is a piece of the bed (footboard) that is not compatible with the rest of the bed and does not attach. I submitted a warranty form and they have offered two options which are not solutions to the problem (receive another foot board that may not even be compatible with the bed or wait until July for the right one and only compensate us $70 for waiting 3 months for the right piece they could likely send right now if they took it from an existing bed set)

Robe was all frayed and itchy

My package as been shipped for over 10 days and i still don’t have any information about the shipping process/tracking or estimated delivery date.

I ordered a sheet set and shams in one order.. Received the flat sheet about 2 weeks ago but had to call you to locate the rest, where I was told they had been either lost or not sent. I am still waiting.

La couverte n’est pas suffisamment lourde