La couleur de la tête de lit est plus « vert »que beige!Je ne suis pas satisfaite!

I ordered a muslin blanket from Silk and Snow and after the initial order confirmation I heard nothing for 2 weeks about the status of my order. I finally reached out to customer service where they sent me the customer feedback survey before even sending an update on the status of my order which I felt was poor customer service. The blanket was backordered until July 20th according to the response I was given and I have still not heard any word on the status of the order after that date even though the shipping and delivery for my area should take 2-4 days. I find the lack of communication frustrating and this is why I leave the review I have to leave. I find it frustrating that I've paid them this money for this blanket and I can't even seem to get a courtesy email explaining why something has been or is delayed.

Livraison très longue, délai d’envoie également.Pour le reste, tout est parfait!

Two factors contributed to the two star rating.1. No call to arrange delivery was made.-when purchasing something like this at a value of over $2000 I found it rather embarrassing that your company does not provide a phone call or at least accurate information to let me know when to be home so that the order doesn’t sit outside on my front porch.2. The king-size mattress protector went out of stock, even though my order did not say it was out of stock.-having accurate stock during purchase is important, but also being very clear with email communication on what didn’t get included would’ve been very much appreciated. I had disposed of my previous bed and began opening my bedsheets box to find there was no mattress protector inside. Your email regarding what was shipped was not clear as to what would be arriving and would not be arriving. I had to call in to your customer service department and have a chat with someone online to clarify that the mattress protector was back ordered and would be delayed.

My order was not complete. I was missing my two top sheets. I called and after three days had to call again as nothing had been done. The second time they are sending me the top sheet but it has let to a delay in my bedding. The bedding is lovely.

product never shipped

I still haven’t received anything at all

The product arrived damaged and the design made it ridiculous to try and assemble

We had to wait a week and a half for the bed. Seems like there was a supply discrepancy

Item I purchased was discontinued but the website still processed my payment. Item never shipped and I had to follow up to figure out why. That should never have happened - I should not have had to chase down my product / money.