I purchased a sheet bundle on June 13th, and it was shipped June 15th. There were a number is packages, and one was sent with fed ex and the rest with Canpar. On June 17th, FedEx called to ask for more details for my address because they couldn’t see a unit number. I clarified and the delivered the next day.Canpar calls me June 23rd because they were only given a street name, no street number and no unit number. They failed to update the address twice, I have to reach out again, and I still have not received my products.

The quality of the fabric was very poor and nothing like my last order. Very disappointing

The dresser I ordered is beautiful. However, the experience was negative due to the shipping company not bringing the 250lb dresser down 10 steps leading to my front door. The dresser sat outside for hours (I was at work and not even sent a notification that the package had arrived) in the hot sun. I then had to figure out how to get it down the stairs with as minimal damage as possible as the dresser was already assembled in the box. It was a huge headache. The shipping company clearly has dolleys and equipment to get the packages off the truck, so to not bring it down the stairs was just lazy. I got lucky that I didn’t damage it, and given the fact that it was $1600, I don’t know if that’s grounds for a refund if something had.

The sheets are poor quality.

The delivery was terrible, they just dumped it in the front yard, in full View of the street. I believe we'd ask for delivery around the back of the house but I'm not 100% sure on that

The colour of my pillow shams did not match the quilt I bought.

Two nightstands arrived with minor chips. Although I didn’t have high hopes in terms of resolution I was told as a gesture of goodwill that I would receive a 10% refund which I was appreciative of. As I purchased two I expected 10% off on both but only received 10% off of one and gave me a bad taste with your customer service.

My package came nearly opened. The tape was barely hanging on and the box wasn’t in breast shape. Definitely not what I expect from a premium brand.

Nous avons fait une commande le 18 mai pour un nouveau matelas. Après 10 jours d'attente sans obtenir plus d'informations autre que notre reçu de commande, nous avons démarré un chat avec le service à la clientèle pour faire un suivi le 28 mai. On nous a alors expliqué que le matelas était en rupture de stock et que la commande prendrait plus de temps à arriver. Comme nous déménageons le 6 juin, nous avions donc besoin de changer l'adresse de livraison, ce que nous avons fait auprès du service client qui nous a confirmé que le produit serait livré à la nouvelle adresse. Le 2 juin, nous avons reçu un mail disant que le produit était en chemin... À notre ancienne adresse!

Sheets do not fit the bed proper