Product damaged during shipping and finding a solution is taking a long time

I tracked my order everyday since it was shipped, since I'm not in town. Then today (Feb 28th) it says that it was delivered on February 19th.I was out of town and waiting to ask someone to get my order inside. Did my order was on my porch since feb 19th? I don't know but I.would have like to know earlier if this was the case.

The delivery driver didn’t notify that they arrived and they left the boxes on the front step without knocking or anything. I had to attempt to carry everything in and up the stairs on my own. 0/5 experience, truly.

Je n’ai encore rien reçu, je ne sais où c’est je ne sais pas si je vais le recevoir tout est très flou

The pillow top cover is nice but not as plush as I would like. It also moves quite freely and have to adjust it everyday.

I am disappointed with the quality of the pillowcases and the fact that there is no zipper.

I ordered a very expensive muslin quilt in the violet colour, but the colour is so light, it looks white

Terrible customer service

I have not yet received my order and there have been no updates

I tried to cancel my order the minute the call center opened which was less than 10hours from my order. But it was impossible. I can’t easily get to a fedex so Im stuck with the order.