The sheets are not what was advertised

When I called the employee told me the delivery person will inform me of delivery days in advanced so I can book my elevator and that the delivery person would bring it up to my condo. They called me at 8:30 am on a Saturday 10 minutes before arriving and they said they were not allowed to bring it up for me. Completely opposite of what I was told on the phone when I ordered.

We are still trying the matress knowing our bodies need to accomodate but we still not fully satisfied at the moment will try a few more weeks and see

If you check your website and make sure it’s functioning properly.

I waited for a week and didn’t receive a shipping notification, so I had to reach out to support both via email and over the phone to figure out why. Something about how the one warehouse didn’t have any of the one box in stock and it needed to come from another warehouse but that had to be manually inputted. I’m not entirely sure what happened, but it’s not a good customer experience at all when you have to follow up to figure out what’s going on with your order. I have since received a shipping notification but the tracking details have not updated for days so I have no idea when to expect this package. It’s all been a very confusing experience unfortunately. I wasn’t offered any compensation for this inconvenience either, which again just isn’t good customer service. The customer support people were kind when I reached out, no complaints there since it’s not their fault that this issue happened.

The mattress cloth on the side arrived torn along the edge. There was also a tear on top exposing the foam. It took a couple of weeks to get the pick to happen, including a no-show on the first scheduled date. And despite the few weeks if waiting for the pickup and refund, the mattress released a chemical odour (gassing) the entire time.

Still don't have my product

I want to change it out for a firmer mattress but have received no reply to my emails about this. It was advertised as medium firm but its not firm at all its just soft.

Bad product.

Took a month for delivery. Could have shipped partial order instead of searching for missing items at shipping company and holding up entire order. Eventually did that but after numerous correspondence on status. Positive note was sending extra item for inconvenience.