I ordered and it was out of stock. They said they would email me once it is shipped but it was been almost 3 weeks and I can’t seem to track the shopping

Mattress seems really soft given it’s eating as medium firm and I’ve been struggling to sleep since it arrived. My back/hip pain has gotten worse when I sleep, I figured it was just because it was new but it’s been a struggle regardless. Will likely return.

Could not track delivery. Spoke with customer service, was as if they did not hear a word I said and kept going in a loop which was exceedingly frustrating. Additionally, was told I would get a window as to when my delivery would happen, was told 10 miss before arrival. Was over 1 hour away at an appointment.

The unit we received is damaged. The minor issues include some surface scratches and the corner of the unit being damaged (like it was struck)The major issue is that one of the metal components on the drawers was detatched and ball bearings rolling around in the drawer. There are supposed to be 12 bearings and we could only find 7.

Horrible delivery experience. I have a 200 + lbs item that I cannot bring inside on my own. I wasn’t aware the delivery person was not going to bring it inside. It’s pouring rain and the dresser is sitting outside. I called customer service, they said it’s written on the website that they don’t bring items inside the house. Well you should make it clearer and communicated this part better with your clients. This is absolutely frustrating. Why not add a note in the online cart of confirmation email? That would’ve saved us both a lot of trouble; I would’ve been a happy, informed client, and your customer service team would’ve have had to deal with my complaint.

Issue with wiggling and other part which is not flat - no reply back from team. Need to talk to them what to do with this issue. Not worth money

My headboard had some pilling and this being my first ever bed frame with a headboard, and the cost was great, so I was expecting perfection which I didn’t get

Difficult customer service. By email only and replies after 24-48 hours when you need a matter resolved faster.

I have not received my product yet. It is back ordered and the date of arrival keeps moving back.

My mattress was left on my walkway in the rain and not at my front door which is sheltered. No knock on the door to advise the mattress had arrived.