The experience could have been improved with a faster and more empathetic warranty response. My bed arrived with a defective central support component, which prevented assembly and left me without a usable bed for a whole week, having to sleep on the floor. I filed a warranty claim the next day and followed up twice by phone before receiving a meaningful response. Given the inconvenience, I would have expected expedited shipping, proactive updates, and a more understanding approach.

I was disappointed in the sheets I bought more than a year ago. I was very pleased that Silk & Snow extended their warranty to sheets bought more than a year ago.

Horrible couriers

Still waiting for the refund of the first mattress I bought that I replaced with this one

Queen sized coverlet was way too large and touched the floor on both sides of the bed.

It was missing a bolt on the bed frame so had to go out and purchase one. The wood on the drawer base was cracked. The panels on bottomOf the drawer had to free style where to put them and the wheels were the same way. This led to the screws going straight through the wood breaking the base.

Started a return and been two weeks and still no one called me from the pick up company. Disappointed as I have a small apartment and can not get anything done with the bed in the way.

The shipping company canpar was horrible. I spent 6 days chasing it down, only to be told each day that it was out for delivery. I ended up requesting to pick it up myself. Completely unreliable.

Part of my shipment was delivered to the wrong address. The first time I called, the person was very rude and not willing to help. I was told it would take a few days to process form, then 2-3weeks for ups to finish their investigation then the team would review and make a decision. We have just moved and have no bed. The aire bed is expensive and we would expect better customer service for the cost we were paying. Instead we were being told it would take up to a month to have a decision made. I had to take time to call back while upset about this call and luckily had someone more helpful. Even though she was helpful, it shouldn’t have been stressful the way it was and I shouldn’t have had to push for help. Being told a month for a decision is unacceptable. Thank you to Bianca for solving it in the end.

The wrong order was shipped. When I reached out to the customer service team, a return label was provided immediately. It took much longer for the correct items to be shipped. It felt like the priority was receiving the items that were incorrectly shipped, instead of fixing the error. It was also frustrating because I had to go out of my way to return the items. I don’t have a printer to print the return label, and there is not a Fed Ex that was close by. Other companies have sent a currier to pick up the item, this would have been a nice touch.