You could have sent us a mattress that wasn't obviously defective in the first place.

The bed shipment was delayed for weeks with no clear answer. The mattress arrived with stains on it. The courier that delivered the bed frame was wildly unprofessional. And on top of all of that the free sleep bundle never delivered. Why offer a free gift if you have no intention of sending it.

I still have not received my entire order. Spoke to your support people and they provide nothing more than what I received from the shipping company. You shipped my in-stock bed on 19 May and there are no updates as to the status. I fear my order and money are gone.

Website said mattress was in stock and would take 4-6 working days for delivery. Then when I contacted customer service to find when it was arriving after a week they told me it was being manufactured and would take about a month.

I ordered the Storage Bed, which I understand ships in 2 separate packages.These packages were delivered 10 days apart. It is frustrating and does not make sense why they would not just be shipped out at the same time, once both packages are ready to be shipped out.

No pillows arrived

I haven’t enjoyed the shipping experience. The site repeatedly showed the mattress in stock but it took 2 weeks to ship. Who knows when UPS will actually pick it up or how long until it arrives.

The return policy is unacceptable.

Paid for 1 day express shipping. Took multiple days

I wasn't thrilled to get the first and only update about my delivery the evening before it would arrive. Not sure why orders can't be tracked with the opportunity to influence delivery date. And, the delivery folks didn't bring the furniture up to our room where it's needed and now I have to find a solution to get them up our stairs since they are too heavy to do it ourselves.