Change the delivery provider

Shipping stuff. You guys sent two beds, so I had to do some work on my end but good other than that

I got zero communication after I ordered. The order just showed up with no warning. No follow up until this text. Product is good, but communication is not.

The quality of the bed was horrible.

The sheets are really thin and the fitted sheet is prone to come off the mattress.

Matelas endommagé.

Too much work removing foam and cannot find the happy spot

Repeated delays in shipping. It’s been two weeks and i still have not received the order.

Two of my pieces had damage when they arrived. The Silk and Snow representative provided financial compensation in the form of a credit to the original form of payment and stain to address some of the damage ourselves. Despite being assured an email had been sent to track delivery I only received 1 out of 3 resulting in unexpected deliveries.

It was difficult to get approved for payments and we had to wait to save up ourselves to pay outright. The shipping took longer than expected.