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Proactively informed me that my purchase would be further delayed, more than doubling the expected wait time. Providing customers who’ve had to wait with good will incentives or provisions.

L'inventaire en ligne n'est pas la bonne. C'est dis "in stock"quand c'est back order avec aucun suivi une fois la commande passé. Il m'a fallu contacter le service à la clientèle pour qu'on me mettre au parfum que ma commande va prendre 3 sem au lieu des 2 à 4 jours promis lors de la prise de commande qui était supposément en inventaire. Trés déçu. Toujours aucune nouvelle de ma commande à part que l'on m'offre de me rembourser. Un rabais pour mauvais service serait de mise....

I don’t think it’s firm enough

The mattress came with a rip in it - documented the experience and has taken over 5 days to hear back. Terrible experience would much rather deal with a company like Endy where customer service is fast and direct - will be my last time buying or promoting silk and snow

3 separate deliveries spread across 7 days.

The duvet cover should be larger. I find the comforter swished in the cover.

The first salesperson did not seem interested in assisting us and gave us very little attention. As visible minorities, the interaction left us wondering whether we were being treated differently from other customers. Fortunately, the second salesperson took the time to help us, answer our questions, and provide excellent service. Thanks to her professionalism and attention, we felt comfortable making our purchase and ultimately bought the product.

The shipment of the mattress and sheets were delivered to the wrong address. The homeowner tried to phone silk and snow for 3 days and couldn’t get a hold of anyone. Luckily my cell number was on an invoice so they messaged me to let me know. So they delivered everything to my house.