Back order syndrome.

Ordering and shipping was great and easy and quick. The sheets are OK - not sure if they're worth the $$. They collect ALLLL the animal hair. All of it.

Still no updates on when the product will ship. Has been about 1 month.

Ordered a bed frame. Piece of it arrived covered in mold- was sent a replacement and have no screws for the head board. Over 1k on a bed frame I haven’t been able to fully assemble in over a month. Quality of the bed is good but quality control here is garbage. May as well order a thuma and receive all the pieces

I cannot provide an accurate score as I have not yet received my order.

Part of the bed came broken

Multiple delaysOne with no follow up, the second delay did have a follow up and adjustment. Eventually was fixed but it delayed my move in.

Assembler le lit (lit avec rangement) était difficile. Quelques jours avant la livraison, nous avons reçu le manuel d’instructions qu’on nous disait de suivre et d’ignorer celui qui se trouvait dans la boîte. Par contre, il ne s’agissait pas des bonnes instructions, car nous avons reçu celles pour un lit double alors que nous avions commandé un lit King. De plus, certains vis étaient vraiment trop courtes pour viser la base de lit dans la tête de lit. Nous avons dû aller acheter nos propres vis, ce qui fut tout qu’un casse-tête également. Finalement, le tiroir de rangement ne tient pas avec des rails et donc, il ne roule pas droit. Il se déplace facilement lorsqu’on accroche le lit, ce qui n’est pas censé arriver. La base du tiroir est aussi extrêmement “cheap” ; nous ne pouvons pas mettre grand chose sans avoir peur que le tiroir ne défonce. Bref, nous sommes déçus de la qualité du lit ainsi que du manque d’organisation quant au guide d’instructions pour l’assembler.

Answer your phone. Be open during the hours you say you’re open. Ship and deliver as stated.

The communication regarding the warranty status has felt unclear. We were initially told we would receive an update within 2–3 business days about the next steps for our damaged item. However, after waiting a week with no response, we had to call to check on the status. At that point, we learned that a determination on next steps had already been made but was never communicated to us. To improve the experience, it would be helpful if updates were shared proactively once a decision is made, even if there are delays, so customers don’t feel left in the dark.