Yes, there has been no resolution to my complaint. We received a bed-frame with missing pieces and I've reached out at least 3 times within 8 days without anyone letting me know if these pieces can be sent to me, only that this will be "rushed." We cannot use the product until we have the legs to the bed-frame we ordered. I think this should also be discounted for the trouble/delay it's caused.

We had a problem and we called costumer service several times but nothing happen

The bed arrived and was missing all components for assembly. The headboard arrived with a large stain on the fabric. When we contacted the company, we were given a timeline to have the parts delivered, but it was 3-5 days minimum, which is simply not fast enough. It seems as though we were sent a returned bed when we paid for a brand new bed.

Shopping expérience : 5*Delivery : 5*Quality of product: I am a bit disappointed by the towels, they are soft but not really absorbent. 2*

We ordered a mattress bundle for a scheduled delivery in another province as our son was moving across the country for school. The day before the delivery, he got a phone call saying we had to pick up the mattress at the warehouse. Luckily we had a truck rented, but are not familiar with Toronto and surrounding area, so this was a huge inconvenience, not to mention about 3 hours of driving to and from the warehouse. We also did not receive the bedding part of the bundle (that came in two separate deliveries) until several days later.I would like to add we are completely satisfied with the product itself.

Made an error on order, emailed 1 minute later but CSR couldn’t help. Had to have it delivered anyway. This aligns with a past experience with a large $$ order - great products, but logistics seem off and not customer friendly.

Front staff not terribly engaged.

I ordered a mattress August 23. 2 days later they said it’s been shipped.It’s september 7 today and there’s still no tracking information regarding where the mattress is. So i’m guessing that it hasn’t even booked for delivery yet.

Sheets ripped after first wash . So disappointing

Paid for the bed frame August 13. It was supposed to be delivered August 16. Still waiting. I’ll give it until Monday, Sept. 8th and then I’ll contact the credit card company to reverse the charges. I’ve been bounced around to a number of customer service representatives, who always promise to get back to me and don’t.