You guys delivered an extra box by accident which I had to organize to get picked up and I had to sit in the middle of my living room for a week until so. I asked for a discount on a future purchase for the inconvenience. We had to deal with and never received one.. asked three different people and they said they don’t get back to me and never heard back.

The footboard came damaged I emailed customer service and said they were looking into that was on September 2nd and now it’s the 6th and no one got back to me.

Broken pieces

It's been a few weeks and my order is sitting on processing, better feedback as to a shipping date would be useful.

After the bed arrived broken in two places, it took another two weeks to receive replacement parts which also arrived broken. Now, it’s been another week and I have yet to get a refund or to have the broken bed parts picked up. I’ve sent multiple emails and spoken to customer service. While everyone is very nice, the issue has not been resolved and I am frustrated. I had to order a new bed from another place - meanwhile, my daughter (who is a student living alone) has been without a bed for nearly a month.

I am disappointed in how long it took to receive the sheets. I ordered them on 8/21, they were shipped 8/23 and then I didn't get them until the evening of 9/3.

No directions on how to assemble bed.Parts were missing and had to be resent.Holes were misaligned.No top sheet was delivered with sheets.Overall a complete debacle.

Still don’t have my mattress topper, lol! It’s been in transit and traveling around Ontario for more than 2 weeks. I’ve called a couple of times to get help and have mostly been brushed off. Solution is now to pick it up at a FedEx depot but haven’t heard the timing on that yet.

I received my bed 3 weeks ago, it was missing parts. When I called support they assured me I would receive replacement parts ASAP. The replacement parts arrived after a second phone call and still were not correct. Upon the 3rd call it was discovered that the original shipment contained an headboard from one lot and a base from a different lot therefore making them incompatible. A new base and hardware were supposed to be shipped to me with complimentary white glove service. Yesterday I received a package of hardware only, in that package was 13 PACKAGES of hardware. I made my fourth call this morning and still can’t be told when I can expect the base to arrive. I purchased this bed on July 27 and have nothing but useless parts and no one seems willing to solve this.

The in-store experience was just fine, but the initial purchase of the bed online has been a shambles. We cancelled it as the delivery was later than advertised and thereafter purchased through the store and colleced the bed in person from the warehouse in Gloucester the next day. As we approach two weeks since cancelling the online order, we are still waiting for confirmation that the courier returned the bed so that we can get a refund on the online purchase. Calling daily to be informed every time that a file has been opened and it is a high priority is not sufficient.