I received my order missing a crucial item—the central support post for my bed frame. I double-checked carefully and was certain it was missing. I reached out to S&S because I didn’t want to damage my new bed frame, which left me sleeping on the floor instead.The process has been frustratingly slow. I reported the issue on October 7th, and as of October 16th, FedEx indicates the missing part will arrive tomorrow—over 10 days later. There was no option to expedite the replacement, and I had to complete a form that took approximately 4 days to process.This is unacceptable customer service. I understand the need to investigate what happened during packaging, but the delay in getting a missing part to the customer is unreasonable. On top of that, there was no offer of compensation for the inconvenience.I love the bed itself, but the service surrounding this order has been extremely disappointing.

Je n'ai pas terminé ma session de 30 jours mais jusqu'à maintenant, vraiment pas satisfait du comfort, oui le matelas est mou mais on se sent sur une planche entre les deux si cet effet n'était pas là je crois qu'il pourrait être confortable

Bed is beautifulAssembly instructions were clearDamage to the drawer piece when delivered

After 2 washes our original purchased sheets,fitted,is now "pilling". Hoping our 2 recently purchased do not follow suit.Besides that, the sheets are amazing.

Better communication.

Not great so far, I’m still waiting for the product.

My order to this day is incomplete with no date given on when I can expect the missing bolts for the headboard and missing dresser.

Order hasn’t arrived. Tracking number is stuck. Transport company picked up the order and has gone dead

Slow feedback on a missing order, no concern or care showed.

the drawer for the bed came damaged. the floor of the drawer was cracked. It is also a huge pain to have to measure and create holes for the base of the drawer. The wood is cheap and flimsy and kept splitting with every screw. it is so damaged that it can't realistically hold that many things in it, otherwise it will split in half