Return process too much. I’m elderly and can’t lift t things but you need me to get someone to come to my home to lift the bed. Take photos of the frame. Hold strings to show the sinking mattress. It is a pain!

The web-site said the bed was ready to ship. It wasn’t and I needed to follow up to see what happened. I changed the colour to another bed and I still haven’t heard that it’s been shipped

The delivery of the mattress was very poorly handled. The delivery people insisted I meet them on the street and asked that I bring my own dolly to receive the mattress. This is frankly bizarre for a fairly high value and very heavy item, and also contradicts what I was told in advance, which was that I didn’t need to be home for the delivery

Sheets do not stay on the bed. Rough and scratchy!

I ordered and then had to reach out to customer service twice to locate my order. Eventually you re-triggered a new order after never shipping my original purchase…

I tried adding my apartment number right after I placed my order and did not get a response for almost 48hrs. Then I didn’t get any follow-up and the CSR thought I was completely changing my address because they did not review the original request.

We are missing pieces of the bedframe.

Have thicker sheets

Rating would be zero if it were an option as I still haven't received my purchase. I emailed about this and haven't received a response. Soon I will need to resort to a dispute through my credit card company.

Delivery was expected days ago and still has not arrived. No reason, no courtesy call or any notification whatsoever telling me it's not coming