It is not delivered yet 9 days after the purchase!!! And have no specific schedule yet

We purchased a hybrid mattress and a storage bed. I think we need to switch out the mattress for a different firmness but that’s not a big deal.. Our concern is with the storage bed. We had some issues putting it together and once it wa almost completely we noticed multiple blue spots on the face of the head board. I sent 2 emails about this concern and didn’t hear back. So I called yesterday and the lady I spoke to sent my a warranty form. Filled it out and waiting to hear back.

my products came damaged

I returned items and am still waiting on a refund - I have followed up with no response from silk & snowAlso my sheets had a black mark on one of the pillow cases - I didn’t return as im pregnant, due this week and don’t have the energy to deal with another return

I love silk and snow products but I am not impressed with customer service. I sent my products back almost 10 days ago now, they were unopened (ordered the wrong size by accident) and I still haven’t heard if I’ll be getting my money back (despite confirmation of fedex delivering the package). I’d like to order again but I’m not confident I’m getting a refund!

I ordered a mattress and sleep set. My sleep set arrived on time but my mattress was lost for a week. I made multiple calls to customer service, and the customer service rep was rude and unhelpful. I noted that I had called multiple times trying to resolve the issue and the rep said “I can’t control how many times you call”. I placed my order weeks ago and haven’t received it - I am no longer living at the address it was ordered to, and have been sleeping on an air mattress for a week while awaiting answers regarding the status of my order. At this time I still don’t even have an estimated delivery date.

Our bed frame arrived damaged and we are still waiting for a replacement

Faster delivery and more transparent communication

I ordered the incorrect sheets by mistake. Still went ahead and order the ones I wanted. I immediately within 5 mins contact customer service to advise. I was told the it could not be cancelled; however, feel free to return once arrived. I did just that, but I am still waiting on the refund not to mention I had to make the bed and send pics of the front and back. If the return was approved why am I still waiting on a refund to my card. I was entertaining the hybrid mattress but after this experience no way. Please issue my refund.

Sheets don't stay on the mattress