Product was fabulous 👌. Fedex was a nightmare . I would be more inclined to make future purchases if I had the choice of carrier

I was getting ads and promo emails constantly after my purchase. I specifically declined these emails.

My package was missing and no one from silk and snow contacted me. When i followed up over a week later they just cancelled my original order and sent me a new package. I tried to chat with an agent online and was supposed to be redirected and no one followed up. I expressed my frustration to Silk and Snow and they said it was out of their control and they shipped me a new one so all is fine. The issue I have is I didn't have a bed for almost 2 weeks because the order was supposed to be shipped and arrived within 3-4 days of the order

My mattress arrived in the middle of a work day with zero notice. I couldn’t make arrangements to be home, or let property management in my building aware. I had to leave my office and I didn’t have a moving elevator ready to move the bed to my floor.

I ordered 2 and only 1 arrived!

The assembly was a pain the ass because you sent the wrong screws and the bed frame had to be cut in order to properly insert other screws to fasten it together. Less a concern with the purchase experience and more a concern with assembly being incorrect and me having to adjust.

My order wasn’t filled correctly. I wasn’t given notice that part of the order would not be delivered, and then when I requested it to be replaced, they told me it was backordered. But you do in fact, have those items in stock on your website. So I found that to be a bit deceiving. I expected my full order to be received. And if in fact, something was backordered, to be given the opportunity to decline purchasing something that would not be fulfilled in full that I fully paid for.

This is the second pillow I have purchased. This latest one does not seem to have the same quantity of microfibre material. I am folding the pillow to get enough support. Have the been a change in product over the last year?

My issues regarding the status of my order has not yet been resolved.

Bed was missing parts and had the wrong bracket on the bed rails. When they eventually got around to sending out the correct and missing parts they shipped them to my billing address instead of the location of the original sale. The replacement parts are now situated 3,000 kms away from the bed.