We ordered a bed frame and we received the wrong order. This is the 3rd time you re-send it and it is still the wrong one.

Make it smell less

When I purchased the pillows, it said it was in stock and ready to ship. It took 2 weeks for the pillows to ship out! That's not ready to ship! Ready to ship is them getting shipped out the next day.

The ordering was fine.

The duvet cover is already starting to show wear

The towels are great and super plush. The sheets are just okay. Super linty and the fitted sheet stretches out a lot.

As soon as I opened my package which was about 2 weeks after it arrived I saw a 3 inch gaping hole. I thankfully took a screen shot of my purchase receipt at the time on my phone but I was not emailed a receipt. I looked on the website and emailed and they said I had to fill out a warranty claim and wait 2-3 business days to hear back. Then I received an email to rate the follow up which was on the weekend. I clicked "bad feedback" because there was no feedback on the claim as of yet. Why would I click good feedback? Then the message was: THE REQUEST IS NOW CLOSED. That is really a problem with your timing of asking for feedback.

Was very difficult to schedule and connect with delivery people. Should be warning about weight of the bed delivery. The bed is not as nice as I was imagining. The mattress needs to sit deeper in the frame. The storage drawer is smaller than I imagined and difficult to close tight with the magnets.

The fabric was not very good. Service was fine.

Shipping estimates were incorrect with no follow up until I inquired about it.