Don’t send me dirty mattress

Parts were difficult to put together and bolts were missing from the packaging.

I ordered a mattress over 2 weeks ago and it still hasn’t shipped. Your website clearly shows that estimated time to ship is 2-4 business days. It is very misleading and incredibly frustrating. I would not have ordered this mattress if I had known it would take this long to ship.

Ensured greater care when shipping items.

Improve your product.

To Whom It May Concern,This experience has been nothing short of unacceptable. I ordered a bed and PAID IN FULL for white glove delivery and setup. I clearly requested a time delay due to the servicing elevator in my building being out of order. Despite this, your team made repeated failed attempts, ignored my instructions, and provided zero communication or accountability.I have now been left with the risk of my bed being abandoned in an unsecured area of my condo — a reckless and irresponsible decision after the amount of money I’ve spent. If my package goes missing or is damaged, the financial impact will be devastating, and your company will be fully liable.This level of “service” is completely unprofessional and unacceptable. I am DEMANDING a full refund for both the bed and the white glove service immediately. If I do not receive confirmation of my refund right away, I will escalate this matter through every available channel, including consumer protection agencies, public complaints, and legal action if necessary.Enough is enough — resolve this now.

Mattress isn't as comfy as advertised.

My pillows from 2 years ago are fluffier and more comfortable than the ones I just purchased. Your quality has plummeted in those two years.

We received an email confirming that our order was shipped 3 days after purchase. 2.5 days after receiving confirmation of shipping, there is still no tracking updates or estimated delivery dates. The items have not moved. Customer service simply states to keep an eye on the shipping companies’ websites for updates. This is not helpful. When your representative states the items will be delivered within 3-5 days and your website transit times are 1-3 days in Ontario, we expect a proper delivery estimate 5 days after the item was ordered/purchased.

Some parts of the instructions need to be revised and some parts of the head board need revisionBed was difficult to assemble. Some screws were almost impossible to install had it not been for tools I had.4 screws provided were too short and could not be used so I had to buy longer screws from a hardware store.