Silk & Snow
1.7/5
1.7 /5
1,104 Verified Reviews
670 Caledonia Rd, Unit 200, Toronto, ON M6E 4V9, CA
(416) 785-0955
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1,104 Verified Reviews
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3.0/5
3.0 /5
The washcloths didn't ship out of my order of towels and wash cloths and I had to contact customer service to get it checked out
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1.0/5
1.0 /5
Missing parts, delayed shipping, terrible quality because I got the FS box and the KAV one had a much better colour, quality, …
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1.0/5
1.0 /5
My purchase arrived damaged, the delivery person didn’t even want to bring it into my house, he wanted to leave it on the sidewalk and it’s been a week and I haven’t heard back regarding my claim for the damaged goods
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1.0/5
1.0 /5
You didn't deliver the bed and frame to my door, you only brought it to the building. Worse service ever for a furniture company. No other furniture company has been so lazy and sloppy with the delivery. When I complained online to and agent, they said someone would reach out. Of course, that didn't happen.
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3.0/5
3.0 /5
My purchase was delayed then when I did get it , yesterday, the shams are two different colors. I wanted them to match the coverlet that I purchased but they did not. I will be returning them.
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1.0/5
1.0 /5
Still hasn't shipped (label created two weeks ago but then never actually shipped) for over two weeks now. Reached out to customer service and no response for over a day.
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1.0/5
1.0 /5
Received the wrong item, reached out 4 times never heard from anyone then finally did and they where suppose to send me a label to send back and then send me my correct item and it never happen
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1.0/5
1.0 /5
2 orders cancelled, each after several days, caused by stocks levels not accurate. The second order was placed with custumer support, clearly, it is difficult for inside to know what to sell.
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1.0/5
1.0 /5
I never received my package and my email was never responded to.
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1.0/5
1.0 /5
The call receivers were very nice but I received a lot of different answers to my questions both on the phone and by email. The item availability ranged from unavailable to availability for some of my items then different items to unavailable again. I asked for a refund which did go through but not without confusing email. Also, my order number changed without any explanation. Communication was a big issue. Hope this email will help to steer quality of service towards these problems. Thx.