The shipping tracking was very misleading. The delivery came in 2 boxes on separate days but the updates and on line tracking was very unclear.. Calling, got a message to call in office hours which I did. A helpful person on the chat eventually resolved it.

I ordered a mattress and you sent me a night stand. I contacted you on January 1 and I’m still waiting to find out how you will fix this.

Still waiting for this to come to the house!! Was supposed to be a Xmas gift!!!

Never received the headboard

I was sent a defective product that was packaged as if it was already sent out and returned.

I still haven't received one of the items and have not had feedback from customer support. I also asked how to return an item and no response yet

The ads and website was deceptive about whether silk and snow was a Canadian company. I would not have bought had I known that it was owned by sleep country The returns are difficult to manage. Esp for those of us living in northern/rural Canada with no silk and snow / sleep country stores nearby

I did NOT consent to marketing emails or marketing texts. You’ve sent both. In violation of CAN-SPAM. I bought ONE pillow and I get 5 emails a WEEK. Your marketing department is unhinged and illegal. Even if it was legal, you’re insane to think this makes me want to buy from you again. We buy a lot of pillows! Like two a year, which is a lot! You could have had a lifetime customer.

Delivery was poor. Customer expertise was poor. Quality was poor

I ordered sheets silk and snow in November and loved it so much that I ordered another set in December. I also ordered bath towels in this order but am sad to say that I’ve already noticed piling on the towels after only a handful of washes