I was never emailed the tracking numbers. I had to call in order to get them. Also when I called they provided me with only one of the tracking numbers and I had no idea there were three of them until I realized only the headboard had been delivered to my address.Please don’t forget to email all tracking numbers needed especially when a furniture item comes in pieces.

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Our order was lost. I told the agent in love chat I would cancel and reorder from somewhere else, she assured me she would have it ordered and shipped within 2 days. That was a lie, it was ordered and shipped within 10 days, quite off from the 2.

My mattress came with a hole in it and the response was simply that it didn't effect the structure of the mattress and I was offered $100 for my "troubles". I ordered an expensive mattress the is supposed to last me 10 years and when it comes less than perfect it would be nice if I was offered a brand new mattress or a deal that made sense. I would NEVER buy a mattress with a hole in it unless it was at least 40% to 50% off and I asked how I should best patch it up and my question was not answered and I was offered $160 instead of $100 for my "troubles". I'll be returning this mattress unless a get an exchange or at least $500 off and taking my business for an organic mattress elsewhere.

Hard to get a hold of customer service. Also emails are slow too. Still do not have question answered.

Sheets look and felt great . Washed them uo and noticed a few holes in one sheet already after not even using them . So afraid they nay not last long with use . Your company came highly recommended and I’m always happy supporting Canadian companies that’s important to me .

deffective bed frame, poor customer service

Damaged on arrival and got redirected to a claim form. The form was not prefilled with my information. Why do I need to look up a lot number. You know which lot number was allocated to my order.

Terrible turnaround and support from customer service, products dirty on arrival.

I and my husband have made so many purchases at Silk and Snow, I actually cannot believe how poorly you treat customers who have repeatedly purchased over the course of two years, including mattresses, bed linens and now a bed. I still havent received the latest mattress. The bed was super cheaply made and one piece arrived torn and I still haven’t heard back about it after submitting a claim which was less than a great process. We continue to purchase due to convenience and because we like the mattresses themselves, but I think this is now the last time. Our duvet covers havent aged well and our muslin quilt collects tons of lint and always looks dirty.