We ordered in July. Since then we had one wrong box delivered. And then a second identical wrong box delivered. And then the final correct box was missing pieces - which we are now waiting for. Staff on the phone have been great but they seem to be limited in their authority or ability to fix problems.

There’s pulls in my blanket. Sent an email to return it with no reply!

I ordered a Tofino bed frame and there was a missing part. Called customer service and opened a formal request to send the missing part, it’s been over a week and received no response from the team. Very disappointing

Bed was okay, the magnets for the pull out drawer are weak and keep detaching. installation instructions were incorrect on two steps, specifically on what screws were to be used for that step. We wasted a lot of time trying to figure it out.

I never received my order

Hire a professional store clerk. Been there twice and it makes us feel that they hate their job.

The in store experience was excellent. The show room was beautiful!! Sales staff at the store were very helpful, patient and knowledgeable.The logistics portion in my opinion was very poorly executed. This could be a result of lack of information or a lack of options provided by the company.We were given almost no notice for the shipment and all of the sudden it was being delivered the next day. There was no option to have a signature added to the fedex delivery. I would have happily paid the difference to have this secure option added so products would not be left on the door step.Instead the mattress was dumped on the doorstep while we were away on vacation and I had to ask a friend to come over and pick it up. Imagine a $1200 item left outside with no signature. I then had to scramble to adjust all the deliveries to be held on vacation.It was a horrible experience and just a total inconvenience.The premium sleep set bundle was shown as in-store items even though we were not able to pick it up from the store.

I ordered a double mattress on July 29 and I still don’t have it. Shipment got lost or was mislabelled. But of course it’s been charged to my credit card. I am most unhappy with this, as well as the fact that when I spoke to a company rep, who promised to look into it and get right back to me, did not. The only communication has been from FedEx, still not resolved. Will not buy from you again and will certainly not recommend to anyone else.

Upon receiving the mattress topper it had a reddish brown stain on it. I filled out a form about it and was told I’d have a response in 2-3 business days but there still hasn’t been a response. But I still got this email about my experience so I thought I’d share it.

Your staff are lovely but how you execute deliveries is pretty silly. I should be able to pick a date and have my mattress delivered on that day. All your competitors allow for that so it’s a knock against you. Love the Canadian Made aspect and your colour palate is truly lovely.